Back to jobs

Sales Agent

Mexico City, Mexico
This is a remote position.

Position Summary:

Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.

This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.

Essential Duties and Responsibilities (include, but are not limited to the following):

Sales-Driven Customer Engagement

  • Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
  • Identify opportunities to convert leads, upsell services, and retain existing customers
  • Assist customers with rental inquiries, booking support, and account-related questions
  • Provide a professional and positive customer experience across every interaction
  • Support customers through issues or concerns while maintaining focus on retention and revenue opportunities

Operations & Customer Support

  • Maintain accurate customer information and interaction notes within internal systems
  • Follow company SOPs and workflows to ensure smooth customer experiences
  • Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
  • Adapt quickly to operational changes and new processes in a startup environment

Qualifications Required:

  • 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
  • Experience working in high-volume environments involving Calls and messaging
  • Strong communication and problem-solving skills
  • Comfortable using CRM systems, spreadsheets, and SMS platforms
  • Ability to multitask and stay organized in a fast-paced environment
  • Fluent or highly proficient in English

Skills and Abilities:

  • A motivated and customer-focused sales professional
  • Strong communication skills with confidence speaking to customers over Calls and SMS
  • Someone who is proactive, adaptable, and results-oriented
  • Comfortable handling objections and identifying sales opportunities naturally
  • Calm under pressure with strong customer service instincts
  • Process-oriented but flexible enough for a fast-moving startup environment

Salary: $8 - $10 USD per hour; depending on experience

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Whip, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...