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Business Systems Analyst

Marina del Rey, California, United States

Why We Exist and What We Do:

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

  • The Business Systems Analyst is responsible for monitoring, maintaining, and supporting the integration of business-critical systems, including NetSuite ERP, Celigo, and Boomi. This role will focus on ensuring seamless system functionality, resolving errors, and addressing cross-functional support tickets in Jira. The ideal candidate will be skilled in system monitoring, troubleshooting, and collaboration across departments to support the organization’s operational efficiency.
  • This role will report to the Sr. Manager, Business Systems 
  • This is a full-time role with company benefits based in Marina Del Rey, CA. 
  • The anticipated base compensation range for this role will be $75,000 to $95,000. Compensation will be commensurate with the candidate's experience and local market rates.

What You'll Do:

Integration Monitoring and Maintenance:

  • Monitor and maintain system integrations using Celigo and Boomi to ensure consistent and accurate data flow across platforms.
  • Review and troubleshoot integration logs for NetSuite, Celigo, and Boomi, proactively identifying and resolving issues.
  • Collaborate with technical teams to address and resolve escalated integration errors.

ERP System Support:

  • Provide system support for NetSuite, including basic troubleshooting and monitoring to ensure reliable performance.
  • Manage NetSuite customizations as needed to maintain data integrity and support business processes.

Help Desk Support and Issue Resolution:

  • Address and resolve tier one cross-functional help desk tickets submitted through Jira, including access requests, basic troubleshooting, and system inquiries.
  • Escalate complex issues to appropriate technical resources when necessary.
  • Document solutions for recurring issues and contribute to the creation of a knowledge base for common user questions.

Error Management and Resolution:

  • Respond to and resolve system errors within NetSuite, Celigo, and Boomi, ensuring minimal disruption to business operations.
  • Track and report errors related to system integrations, escalating issues when they exceed scope or complexity.

System Optimization and Process Documentation:

  • Identify opportunities to improve integration workflows and reduce manual monitoring.
  • Document system configurations, workflows, and error resolution procedures to support cross-functional teams and ensure operational consistency.

About You:

  • Bachelor’s degree in Information Systems, Computer Science, or equivalent professional technical experience.
  • 2-5 years experience working with NetSuite ERP and integration platforms such as Celigo or Boomi.
  • Experience managing tickets using tools like Jira or similar platforms.
  • Familiarity with integration technologies (REST, SOAP, JSON, XML, EDI).
  • Strong troubleshooting and problem-solving skills with an emphasis on error resolution and root cause analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills, capable of translating technical issues into actionable insights for non-technical users.

#LI-IR1

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

Diversity, Equity & Inclusion @ Squatch:

We firmly believe that Team Squatch is a place for everyone and we’re proud to be an equal opportunity employer who is committed to inclusion and diversity. We do not discriminate based on any characteristic protected by federal or state law. We embrace differences and are building a company and culture that is represented by a variety of backgrounds, perspectives, life experiences, and skills.

For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.

For Information regarding Data Privacy, please review https://www.drsquatch.com/pages/privacy-policy. 

Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.

To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.

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DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.

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