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Head of Business Operations

Chicago, Houston

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

We are seeking a detail-oriented and proactive Head of Business Operations to join a new blockchain business unit. The Head of Business Operations will play a key leadership role in optimizing and scaling our operations across multiple functions, including business strategy, process optimization, and project execution. This individual will work closely with the executive team to drive growth, improve operational efficiencies, and ensure the seamless integration of blockchain technology into our products and services. The ideal candidate is a strategic thinker, an expert in business operations, and has a deep understanding of the blockchain industry.

Key Responsibilities:

  • Operational Strategy & Leadership:
    • Develop and execute the business unit’s operational strategy in alignment with overall business goals.
    • Lead and oversee day-to-day business operations, ensuring seamless workflow across departments.
    • Drive efficiency improvements by analyzing processes, identifying bottlenecks, and implementing scalable solutions.
    • Lead interactions with DRW shared services and work with DRW teams to improve operational support of the business
  • Process Optimization & Automation:
    • Implement operational best practices, with a strong focus on optimizing workflows, reducing costs, and increasing productivity.
    • Lead the implementation of tools and technologies to automate manual processes, including blockchain-related workflows.
  • Blockchain Integration & Innovation:
    • Collaborate with technical and product teams to ensure blockchain solutions are effectively integrated into business operations.
    • Stay updated on blockchain technology trends and assess their potential application within business processes.
  • Metrics & Reporting:
    • Develop and track key performance indicators (KPIs) for operational performance.
    • Provide regular reporting and insights to the executive leadership team to inform decision-making.
    • Manage and optimize cost reporting for the business unit and investigate potential cost irregularities to ensure financial transparency
  • Stakeholder Management:
    • Maintain strong relationships with internal stakeholders, including executives, technical teams, and business units.
    • Serve as a primary point of contact for external partners and vendors related to operations.

Qualifications:

  • Proven experience (10+ years) in business operations, project management, or related roles, with at least 3 years in a leadership position.
  • Deep understanding of operational strategy, process improvement, and business transformation.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical skills and experience with operational metrics and KPIs.
  • Proven ability to drive change, streamline processes, and scale operations in a fast-paced, high-growth environment.
  • Entrepreneurial mindset with the ability to thrive in a startup or fast-paced organization.

The annual base salary range for this position is $200,000 to $250,000, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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