ServiceNow Engineer

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Required:

Bachelor’s degree in computer science or related field.

 

Relevant Exp: 3+ Years

Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent.

Experience on non-ITSM modules e.g., ITOM, ITBM, HRSD & CSM.

Certified ServiceNow Administrator is a must.

Familiarity with SQL, HTML and CSS.

Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Working on UI Actions / UI policy / Access Control Lists, etc.

Developing ESS page- Content Management.

Writing various Server-side scripts using Script Includes.

Used ACL’s for controlling the security mechanism in Service Now.

Exposure To SOAP and REST API integration.

Exposure to SNOW Integration with Monitoring Solutions.

Experience in ServiceNow Discovery configuration and data management.

Develops the technical solutions, implements them and performs the component integration tests. Understand the business needs and the needs to standardize processes and build this into the design.

Work on platform upgrades.

Collaborate with various cross functional teams to define and determine integration requirements.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)