Corporate Travel Coordinator

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a travel coordinator who will collaborate closely with the Global H&S, Physical Security and Travel Manger to manage the corporate Travel Management Company.

This role involves overseeing the daily operations with the TMC travel team, addressing travel enquiries and service issues, monitoring travel expenditure and ensuring compliance to the Global Travel Policy. 

You will also play a key role in providing regular training and awareness sessions, identifying cost savings opportunities through report analysis, and ensuring the safety of our colleagues whilst on business travel.

What we expect from you:

• Global Travel background and experience.
• Knowledge of travel risk management and safety procedures.
• Support the Global H&S, Physical Security and Travel Manager with regular meetings and quarterly business reviews with the Global Travel Management company.
• Establish a strong collaborative relationship with other global offices (UK, India, USA, and LATAM).
• Ensure travel arrangements comply with company policy and budget.
• Maintain and update the dunnhumby Global Business Travel and Expenses Policy and dh Travel Hub to ensure all relevant documents are up to date.
• Be the primary contact for all travel and event queries and be the escalation point for any service issues/complaints ensuring these are followed up promptly and effectively to achieve a full resolution. All service-related complaints and issues must be regularly monitored and documented.
• Perform regular daily checks on the Approval Tool to ensure all travel request have been routed to the correct approvers and approved promptly, to avoid the risk of missed fares and cancelled bookings.
• Inform the appropriate governance structure of any expenditure over £3.5k.
• Conduct daily reviews of all travel bookings and proactively question any fares or rates that appear high, ensuring that cheaper alternatives are always being offered.
• Deal with all online booking tool queries and updates.
• Check the daily pre-trip travel reports to visually track the locations of our colleagues, identifying any bookings made to high-risk countries or any other risks (i.e. solo female travellers/early morning arrivals etc) and report these to the Physical Security Team.
• Administer and maintain the Healix portal, which displays all colleagues travel details ensuring that any leavers are removed from the system. Do quarterly check-ins with Healix to ensure they are receiving all our global PNR data. Check the ‘weekly’ Healix reports to check any missing data with the Travel Agent.
• Work in collaboration with Accounts Payable Team with reconciling the monthly lodge card payments generated by the TMC to ensure all transactions are correct and any refunds/credits have been issued.
• Assist with the negotiations for global preferred hotels and establish a strong working relationship with them to ensure ongoing support for any urgent bookings.
• Report any regular ‘out of policy’ bookings to the Global H&S, Physical Security and Travel Manager for investigation.
• Assist with the completion of the annual Travel Pattern for dunnhumby for our Tesco insurers.
• Provide training for all users and new starters on travel booking platforms, processes, and the Global Travel Policy.
• Stay updated on new travel technologies and tools.
• Gain regular feedback from travellers/travel bookers to continuously improve travel services.
• Work with the Global H&S, Physical Security and Travel Manager on producing relevant and timely monthly data on travel volumes and costs (and suggest cost saving opportunities)

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)