Director - Personalisation

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Head of Personalisation who wants to change how the retail industry plans and executes Personalisation strategies. It’s a chance to revolutionise how the biggest retailers in the world use data and science to put Customers at the heart of their 1 to 1 strategy. Leading a multifunctional team at dunnhumby working directly with some of the most iconic retailers in the world.

Joining our team, you’ll work with world class and passionate people to define dunnhumby's future Personalisation propositions. You will work directly with dunnhumby's largest client as an agent for change in both the retailer’s organisation and within dunnhumby. You will engage across the C suite of many global retailers and be a major voice of thought leadership in the industry.

We are looking for individuals that want to challenge global retailers to make a change. Our ideal candidate will thrive in environments where they are engaging at the most senior levels in a Retail organisation and managing conflicting opinions. They will work within ambiguity to drive both short term value and long term strategic intent.

What you’ll be working on

• Future of Personalisation planning and execution in Retail
• Working with 3^rd parties to develop world class automation and technology to empower real time 1 to 1 strategies
• Designing science, tech and processes to improve speed, impact and efficiency of decision making
• Leading C suite within retailers and dunnhumby into new ways of working
• Challenge status quo and vision of retailers and dunnhumby in order to bring about transformational growth

What we expect from you

• As a proven agent of change you will not stop until you have won the hearts and minds of internal and external stakeholders
• You will see problems as opportunities to do things differently and take the lead in doing so
• You will lead a team of empowered, engaged experts and ensuring they have the resources to deliver on your vision
• You will create future fit propositions that transform how retailers and their partners make and execute decisions

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)