Senior Engineer

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21^st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

We are looking for talented Senior End User Engineers responsible for providing 3rd line support to all queries passed on from the support Bar analysts and pioneer new technology to the business through the support bar. To develop and deploy new technologies to the business keeping the end user at the heart of the technology we deploy. 

Required Skills

• High proficiency with Office 365 platform management; Office 365 
  • CASB management and policy controls 
  • Defender Policy management and controls ASR  & Secure score controls 
  • CVE management and controls 
• Experience with Microsoft Azure and Microsoft Exchange Online 
• Modern device management & BYOD Intune & SCCM Cloud co-management 
• Benchmarking and CIS image build version controls 
• Cloud VDI solutions such as Azure Virtual Desktop, Windows 365 
• Nerdio cloud management exposure and controls 
• Base level Exchange server on-premises and Exchange server online 
• Managing on-premises\cloud platforms for patching, software packaging and deployments 
• Scripting and automating with Azure PowerShell and Power Automate 
• Terraform for managing Infrastructure-as-code 
• Serverless, containerization and orchestration services 
• CI/CD pipelines in Azure DevOps 
• Experienced with configuring and administering monitoring platforms 
• Microsoft Windows Server and associated roles such as Microsoft Active Directory, Group Policy, ADFS, Security, PKI, DNS, DHCP, etc 
• Good understanding of networking, load balancing, clustering and firewalls on Azure Virtual Desktop 
• Level 3 understanding of and troubleshooting Wireshark 7 Fiddler for advanced troubleshooting 
• Exposure of managing cloud proxy technologies and change controls 
• Experience working in an Agile / Scrum environment via Service management controls 
• Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels CEO, CISO, Leadership 
• Strong technical, analytical, and problem-solving skills 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)