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Service Management Generalist

Bentonville

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented Service Management Generalist (Analyst Level) who expects more from their career to help build, deliver and continually develop an ITIL/Agile Service Management framework for various aspects of Service Operations including BAU work, Problem Management, Incident Management and Continual Improvement and to shape the approach dunnhumby takes with Service Operations and the knowledge and communication channels thereof. To own and drive the global Service Operations framework, encompassing governance, policies, standards (ISO), and providing assurance across all disciplines.

What we expect from you

  • Mobility to be based in Bentonville 
  • Bachelor’s degree or equivalent in an IT-related subject
  • Experience from 2 to 5 years working in an ITIL environment. IT Life-Cycle Management
  • ITIL Foundation or Intermediate qualification, ITSM tool (e.g. ServiceNow, BMC Remedy)
  • Ensure procedures are carried out in alignment with Service Management processes.
  • Provide support to ensure service management procedures are established and documented that align with ITIL best practices, and Agile methodologies and provide and maintain the performance of services.
  • Assist and support highly reactive situations within Service Management as well as driving automation and continual improvement. 
  • You will support Problem Management, Incident management and Service Operations functions as part of Service Management.
  • You will work with Service Management specialists and global teams to deliver policies and processes which are effective, governed and compliance.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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