Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Senior Client Lead who expects more from their career. It’s a chance to become a trusted partner to key clients, building relationships to define and deliver upon their strategic needs. It’s an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our clients, and in turn grow the dunnhumby business.

Our commercial team work with a leading grocery retailer and a wide range of their FMCG suppliers. In this role you will develop insights based on customer data to improve the shopping experience, whilst developing client relationships and use consultative selling techniques to achieve revenue targets. You’ll be working with a wide range of retailer and supplier stakeholders at all different levels including sales, trade marketing, category management and marketing professionals.

What you'll be doing:

• Owns the commercial relationship with assigned clients and executes a client relationship strategy to ensure ongoing retention and growth
• Builds and nurtures strong client relationships and demonstrates a good understanding of the client organisation, their strategies and objectives
• Uses insights, analysis and consultancy to create client presentations that provide insights and solutions to client issues
• Delivers against revenue targets for the assigned clients and identifies future revenue opportunities
• Delivers training sessions on dunnhumby products and solutions as required
• Collaborates with local and CE colleagues

What you'll need: [Essential]

• Bachelor’s Degree or equivalent in any related subject
• Client relationship building and management
• Strong analytical skills
• Solid communication and presentation skills
• A commercial mindset
• Native Czech/Slovak and fluent English

A plus if you also have: [Desirable]

• Experience of working in FMCG / marketing consultancy / market research agency
• Client facing experience
• Category management experience
• Project management experience
• Consultative selling skills

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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