Insights Client Success Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for Insights Client Success Lead who expects more from their career.

It’s a chance to build relationships with assigned retailers, promote customer-first principles, and develop dunnhumby work plans for retailers so they can recognize value, satisfaction, and return on investment, including eventual up-sell contract renewal of dunnhumby propositions, achieve performance goals with retailers. Manage P&L and drive Collaboration between Retailer and Supplier/CPG to increase understanding of customers and achieve mutual growth.

You will lead a team that includes the Retailer and/or Shopper Insight's Retail partner Lead to manage the reporting line.

What we expect from you

· A Bachelor’s or Master’s degree.

· Experience in the Retail/CPG industry or consulting with a focus on client success.

· Proven ability to lead and grow teams.

· Strong stakeholder management skills, especially with senior leaders.

· Ability to drive commercial value through products and services

· Ability to identify growth opportunities and lead contract negotiations.

· Identify and build relationships with Retail Partners; expand dunnhumby contacts along the Retail Partner value chain and better understand how customer-first principles can take root.

· Build and disseminate deep knowledge of Retail Partners and their strategies to the team.

· Effective collaboration across internal teams and external partners.

· Strong communication and governance skills

· Establish effective governance, ensure priority planning, and ensure two-way feedback

· Identify opportunities to upsell additional dunnhumby features and drive the sales process through to contract.

· Maximize Retail Partner value by driving Collaboration across the dunnhumby team to demonstrate a consistent approach to Retail Partner and an integrated, holistic Retail Partner plan.

. Support product development by sharing Retail Partner needs and user stories.

· Regularly measure and review the ROI and value you are generating with retailers, including Retail Partner impact studies.

· Industry awareness and active participation in networking and marketing events.

. Commitment to upholding company values, managing risk, and supporting team development

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)