Shopper Insights Client Manager - (Multiple positions available)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Job Title: Shopper Insights Client Manager - (Multiple positions available)

Job Location: 3825 Edwards Road, #600, Cincinnati, OH 45209.  May work remotely.  Travel up to 25% of time (international and/or domestic) as required for meetings, training, and collaboration with other dunnhumby offices and clients.

Job Duties: WHY I DO MY JOB | Job purpose

To own and develop the relationship with your portfolio area of CPG/manufacturer clients and categories.  To manage a pipeline and P&L, to sell and deliver the most relevant dunnhumby insights and solutions, and to drive customer first value creation through collaboration between the retailer and the supplier that builds a better shared understanding of their customers and delivers mutual growth.  To lead and line-manage a team of Shopper Insights Client Leads.  May work remotely 100% of the time (anywhere in U.S.).  This position supervises 7-10 employees whose titles are: Shopper Insights Client Associate, Client Lead, and Senior Client Lead.

WHAT I DO | Key accountabilities

• Identify, build, and own relationships with client counterparts in the CPG client and retail partner and work alongside client(s) in their offices as required, acting as a trusted advisor and maintaining strong client satisfaction with all client counterparts.
• Drive and build collaboration between the retailer and their suppliers/CPGs.
• Oversee and drive the delivery of each client’s account plan, ensuring each is in line with client needs, including an overall client stakeholder map, and agreeing the ROI and measurable value we will deliver.
• Understand the CPG clients’ strategies and the retailer’s category strategies in order to proactively build the right workplan.
• Establish effective governance to ensure priorities are planned and delivered upon, and ensure two-way feedback.
• Drive the creation and delivery of high-quality deliverables to clients.
• Lead upsell and cross-sell to assigned clients, and lead the sell or the co-sell with the retailer to CPG prospects, through identifying their needs and areas that dunnhumby can help and in doing so, achieve dunnhumby’s revenue targets.
• Collaborate relentlessly across the wider dunnhumby team in order to demonstrate a joined up, consistent approach for the client to maximise client value and to deliver against an integrated overall client plan.
• Lead and line-manage the Shopper Insights team to ensure they each play their respective role in contributing to the overall account plans, client relationship management, revenue wins and renewals, and insights workplan delivery.
• Support product development through sharing emerging client needs and user stories.
• Regularly measure and review the ROI and value we are creating with each client, including client impact surveys.
• Take a leading role in supporting the retailer/CPG client lead to maximise the chances of contract renewal.
• Contribute to and understand CPG and retailer collaboration trends and best practices and share with client counterparts and the community.
• Establish and build new strategic relationships with stakeholders in the supplier/CPG sector and build dunnhumby’s profile in the CPG industry through proactive networking and attending marketing events.
• Take ownership of your career and skills development.
• Manage risk effectively, provide visible and consistent leadership on our Values and Code of Business Conduct, and act where you see issues.  Protect our team by ensuring they have the skills and all training needed.
• Accountable for all categories and CPGs within business unit.
• Support client leads across SBU categories.
• Identify new revenue streams.
• Responsible for team strategy, structure and recruitment.
• Commercial responsibility / strategic initiative identification across SBU.
• Own Senior level CPG & Merchandising relationship.
• Own DV account director relationship.
• Build strong and effective relationships with stakeholders of different levels at current and prospective clients (Retailer and CPGs).
• Proactive looking new ways of incrementing new products, innovation and new accounts.
• Compromise and liability to track results and engage people / focus in results.
• Team career development plans and performance reviews.

Job requirements: 

 Bachelor’s degree (or foreign educational equivalent).  In lieu of a degree, must have at least 2 years of professional experience in a marketing / business analytics role.

In addition to the degree (or alternative 2 years of experience), must have at least 3 years of experience in each of the following:

• Driving commercial value through sold products and services;
• Managing senior stakeholders in the CPG industry; and
• Business Analytics, reading and understanding of consumer data and transforming it to insight to action (Retail and/or Manufacturer).

Within this, must have at least 2 years of experience in each of the following:

• Working in an insight or CPG company;
• Relevant experience working in CPGs (Consumer packaged goods) / Manufacturer, Retailer or Consultant company; and
• Shelf Review, Category management: assortment analytics, customer insight analytics.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)