Senior Customer Strategy Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Senior Customer Strategy Lead to join our team and help shape the future of retail by delivering customer-first strategies that drive measurable growth for our clients.

What You’ll Be Doing

As a Senior Customer Strategy Lead, you’ll work as part of our client delivery teams to:

• Develop and deliver customer-focused retail strategies across pricing, assortment, private brands, and communications.
• Uncover insights from customer data and translate them into compelling, actionable strategies.
• Build strong narratives around client challenges and opportunities, identifying strategic directives that lead to competitive advantage.
• Collaborate with internal experts and client stakeholders to influence decision-making at the highest levels.
• Lead strategic workshops and present recommendations that shape the future of retail for some of the world’s biggest brands.

What We’re Looking For

• Proven experience in customer strategy or retail consulting
• Strong analytical and storytelling skills – you can turn complex data into clear, persuasive insights.
• A strategic thinker with a passion for customer experience and commercial impact.
• Excellent communication and stakeholder management skills.
• Experience working in or with retailers, FMCG brands is a plus.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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