Head of Infrastructure & Operations

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their customers. With a deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are looking for a Head of Infrastructure and Operations who expects more from their career. The Head of Infrastructure & Operations leads cloud engineering squads across the cloud core services such as Kubernetes Hosting, Developer Tooling, Security, and Reliability. This role drives scalable, secure, and resilient infrastructure on GCP and Azure to support modern application needs. It demands deep technical leadership, a strong focus on automation, and a commitment to operational excellence.

Key Responsibilities

Cloud Strategy & Execution

• Define and drive cloud strategy across Azure & GCP in line with business goals.
• Lead cloud migrations, hybrid cloud planning, and cloud-native architecture initiatives.
• Assess and adopt emerging cloud technologies for business value and resilience.

Platform Engineering & Automation

• Oversee scalable infrastructure using Terraform and DevOps best practices.
• Lead Kubernetes adoption and CI/CD pipeline management (GitLab).
• Champion SRE and platform engineering to boost reliability and developer experience.

Security, Compliance & Governance

• Embed security controls in infrastructure design and operations.
• Enforce IAM, tagging, and governance policies across Azure AD & GCP IAM.
• Lead audit responses and ensure compliance across cloud environments.

Operations & Cost Optimization

• Monitor cloud performance, availability, and costs.
• Drive cost optimization, capacity planning, and incident management.
• Lead root cause analysis and post-mortems for cloud-related issues.

Leadership & People Development

• Lead and grow high-performing cloud, DevOps, and security squads.
• Foster technical excellence, ownership, and continuous improvement.
• Mentor future leaders and build deep technical capabilities.

Stakeholder & Vendor Management

• Align infrastructure with application and business needs.
• Manage cloud vendors and support contracts effectively

What we’re looking for

• Strategic thinker with a strong grasp of aligning technical roadmaps to business goals.
• Effective communicator and influencer, skilled at driving alignment across teams and senior stakeholders.
• Deep expertise in cloud-native infrastructure, especially on GCP and Azure.
• Strong architecture background in scalable systems, Kubernetes, and Infrastructure as Code (IaC).
• Experience with multi-tenant platforms and platform-as-a-product delivery models.
• Proven leadership of high-performing, globally distributed engineering teams

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So, you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (Here)

 

 

 

 

 

 

 

 

 

 

 

 

 

What we’re looking for

• Strategic thinker with a strong grasp of aligning technical roadmaps to business goals.
• Effective communicator and influencer, skilled at driving alignment across teams and senior stakeholders.
• Deep expertise in cloud-native infrastructure, especially on GCP and Azure.
• Strong architecture background in scalable systems, Kubernetes, and Infrastructure as Code (IaC).
• Experience with multi-tenant platforms and platform-as-a-product delivery models.
• Proven leadership of high-performing, globally distributed engineering teams.

 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So, you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (Here)

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)