Senior Propositions Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Senior Propositions Lead – Loyalty & Personalisation 

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

We’re looking for a talented Senior Propositions Lead who expects more from their career. It’s an opportunity to work with a market-leading business to develop and manage the Loyalty and Personalisation Propositions at dunnhumby, delivering relevancy to customers and value to clients.

Joining our team, you’ll work with passionate people to act as the Senior Propositions Lead for Loyalty & Personalisation, engaging with global market teams and technical colleagues. Working with the Propositions Manager, you will support the management of the following propositions: Customer Loyalty, Customer Journey Communications and Omnichannel Personalisation.

Your main responsibilities will be:

• Gather information about competitors and market needs through market research and structure it in a comprehensive way for the markets
• Produce materials with the explanation of the propositions, products and sales support, such as ppt presentations, one-pagers, case studies, among others
• Interact with the product managers to fully understand dunnhumby products details
• Build relationships with consulting teams and market teams to develop global best practice content, capture information and training needs
• Make sure markets have all the documentation they need to offer, sell and deliver the propositions. Manage the content regarding propositions, ensuring it’s all up to date
• Support training plans – potentially running training sessions – providing all information the markets need to include propositions in their workplans
• Support the Sales process, answering questions from client teams to make sure the right information is being shared with clients and prospects

What we expect from you

• Degree or equivalent in marketing or business, with a minimum of 7 years’ experience in the following:
• Retail (grocery/FMCG, pharmacy, fashion, other)
• Loyalty and/or personalisation – technology, products, services, offers, marketing, or consulting
• Ideally experience in CRM

Required Skills and Behaviours:

• Commercial approach
• Strong communicator who can work with commercial and technical teams from different countries and cultures, at different levels of the business
• Strong written communication skills, to produce comprehensive documents and presentations for different audiences and needs
• Strong presentation skills, online and in-person
• Highly organised, with strong attention to detail
• A team player, who works well with colleagues as well as independently in a hybrid work setting (in-person and remote)

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)