Media Ops Director of Creative Studio

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Tesco Media and Insight Platform is a partnership between Tesco, the UK’s largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.

Fuelled by data from over 24 million Clubcard holders, our closed-loop measurement helps brands understand consumer behaviour and ensures that every pound of advertising budget is spent targeting the right customer, at the right time, with the right message, across the full marketing funnel. We're here to help brands Shape What Britain Buys.

What you’ll be working on

• Lead and inspire a world-class team of Creative and Design experts (UK & offshore), ensuring the right talent is in the right place to deliver exceptional work.
• Shape the creative vision by building strategies that align with Tesco Media’s big-picture goals and drive impactful campaigns.
• Push boundaries by partnering with Media leaders to deliver bold, innovative design solutions that elevate campaign performance and efficiency.
• Champion creativity across the business — be the go-to expert for clients, sales teams, and stakeholders, influencing campaigns that make a difference.
• Drive innovation in new products and channels, from Connected Store to Digital Onsite and Offsite, shaping the future of media experiences.
• Own the playbook — set success metrics, guidelines, and ways of working that keep everyone aligned and campaigns flawless.
• Simplify and elevate creative guidelines to ensure every campaign hits the highest standards and delivers measurable success.
• Collaborate with product and strategy teams to onboard cutting-edge tools and vendors, fostering a culture of continuous improvement.
• Set the bar for excellence in campaign management — ensuring every project runs smoothly, on time, and on budget.
• Empower your team with the tools, resources, and support they need to deliver outstanding results.
• Lead with integrity — manage risk, uphold values, and create a safe, inclusive environment where talent thrives.
• Stay ahead of the curve by tracking industry trends and bringing fresh ideas to the table.
• Manage budgets smartly to keep operations efficient and profitable.

What we expect from you

• Experience working in advertising/marketing/communications/publishing/graphic design.
• Strong track record and experience of overseeing high volume design and how to turnaround tight deadlines in a creative setting.
• Proven experience working in a Media Client Services environment. 
• Thorough knowledge and understanding of Retail Media and Digital Media Platforms.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)