Insights Client Success Associate

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

The Role: 

We're looking for a Insights Client Success Associate to join us on permanent basis. You will build highly trusted relationships with clients that consider to an expert on winning with insights.  

You will understand the strategic priorities of your CPG supplier base and retailer and maximise how dunnhumby helps them to achieve against them. To use this to ensure that the tools and services they have invested in are delivering great client experience, usage and value. In addition to this, you support your team to spot opportunities for incremental revenue and value-creating projects.   

Key Accountabilities 

• Achieve ‘Client Success’ for a set of small clients within an assigned category. KPIs include client satisfaction, tool usage / engagement and total account value 
• Support Client Success Executives and Leads on wider set of clients to have extended impact 
• Create and maintain good stakeholder relationships within CPGs 
• Build briefs and presentations that meet CPGs strategic needs and present back the actionable recommendations to your clients  
• Support your team with spotting sales opportunities and support Sales counterpart to deliver commercial performance targets within client portfolio.  
• Collaborate with counterparts across dunnhumby’s departments to deliver joined up client experience 
• Maintain all required skills & complete necessary training and act in line with our values and Code of Business 

Qualifications & Experience 

• Understanding of the Retail/CPG industry  
• Bachelor's degree or equivalent in any subject

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)