Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Shopper Insights Client Lead who is ready to grow their career and make a real impact. This is an opportunity to contribute to the continued success of dunnhumby’s Waitrose Supplier Insight Team, working with a market‑leading business to shape commercial opportunities and influence key decisions across retailers and CPG partners.

Joining our team means working alongside world‑class, passionate people in a dynamic and collaborative market team. You’ll deliver best‑in‑class client management across a varied portfolio of CPG clients, helping to drive customer‑centric brand and category growth at Waitrose. You’ll also play a key role in aligning Client and Retail priorities to deliver exceptional Client Success.

What you’ll be working on

• Managing and developing a portfolio of clients, ensuring strong relationships, delivering value, and supporting renewals
• Spotting opportunities to grow accounts, influencing client decisions through insight‑driven recommendations
• Leading client conversations, consulting on how best to leverage dunnhumby’s customer insight tools and services
• Supporting new business activity, contributing to pitches and platform demonstrations for prospective suppliers
• Bringing forward thought leadership, helping shape how clients and the retailer use customer data to make decisions
• Identifying, owning, and converting pipeline opportunities, driving account growth and contributing to commercial outcomes
• Delivering best‑in‑class customer insight presentations, bringing the customer to the heart of decisions and supporting Waitrose in key strategic changes
• Partnering with Waitrose and internal teams to align on commercial priorities and deliver joint outcomes
• Option to coach or support junior colleagues, contributing to capability building and consistent ways of working

What we expect from you

• Bachelor’s degree or equivalent experience
• Understanding of the CPG industry, shopper insights, and commercial decision‑making
• Experience managing client or stakeholder relationships — ideally with CPGs or retailers
• Ability to drive commercial value through insight‑led products or services
• Strong communication and influencing skills, confident in client‑facing settings
• Ability to translate analysis into clear, compelling insight stories
• Proactive, collaborative approach to working across teams

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)