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Connected Store – Senior Channel Manager
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households — representing nearly every home in the UK — Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve businesses’ greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.
What you’ll be working on
-
Lead the Connected Store roadmap
Translate strategy into clear plans, prioritised initiatives, and scalable solutions that deliver commercial value. -
Drive channel innovation and evolution
Support the growth of in‑store media including digital screens, content delivery, data integration, and emerging technologies. -
Own end‑to‑end innovation projects
Take ideas from concept through pilot to scaled delivery, using a test‑and‑learn approach to optimise outcomes. -
Enable commercial success
Contribute to proposition development, pricing models, and packaging to ensure solutions are market‑ready and revenue‑generating. -
Deliver digital screen expansion programmes
Support rollout across stores, ensuring alignment with commercial targets and investment cases. -
Define and enhance measurement frameworks
Establish KPIs, work with measurement partners, and translate insights into actionable improvements. -
Manage partners and suppliers
Collaborate with technology, content, and measurement partners to ensure strong performance and delivery standards. -
Collaborate cross‑functionally
Work closely with Product & Technology, Retail Operations, Sales, and Go‑to‑Market teams to ensure seamless delivery. -
Ensure operational excellence
Make sure solutions are practical, scalable, and fully ready for store environments. -
Track performance and investment
Support budget management, reporting, and stakeholder updates to ensure transparency and accountability.
What we expect from you
- Proven experience managing end‑to‑end projects or programmes, ideally within media, retail, or advertising
- Strong stakeholder management and influencing skills, with the ability to collaborate across multiple functions
- Understanding of media channels, marketing, or retail environments, particularly in omnichannel or in‑store contexts
- Commercial awareness, with the ability to balance innovation and revenue delivery
- Experience working with data, measurement frameworks, and performance optimisation
- Ability to manage external partners and suppliers effectively
- A proactive, solutions‑focused mindset with a passion for innovation in customer experience
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
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