Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the world’s most competitive markets, with a deluge of multi-dimensional data, dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Walmart, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is seeking Shopper Insights Senior Client Lead, who will partner with some of the world's most ambitious retailers and brands to turn customer data into commercial impact. We build long-term, strategic relationships across grocery, mass and specialty retail, translating customer insight into range, pricing, promotion and growth strategies that put the customer at the heart of every decision.

If you're passionate about combining customer insight, commercial strategy and client partnership to drive measurable business outcomes, we'd love to hear from you. you will play a key role in helping clients unlock growth opportunities through data-driven insights and strategic partnership.

What You'll Be Doing

• Build, develop and own relationships with assigned client contacts and retailer stakeholders, becoming a trusted advisor to your customers.
• Create and manage account plans, delivery priorities and governance processes to ensure successful client outcomes.
• Translate insights, analytics and customer understanding into compelling recommendations and presentations that drive action and measurable business impact.
• Identify opportunities to expand client partnerships through upsell, cross-sell and renewal activities.
• Partner closely with cross-functional teams to deliver integrated solutions and exceptional client experiences.
• Coach and support junior team members, contributing to team capability development and collaborative success.
• Drive customer-first thinking while balancing commercial objectives and client priorities.

What We're Looking For

• Experience managing supplier, brand or CPG client relationships within a retail-facing, consulting, category management or insights environment.
• Strong analytical and problem-solving skills with the ability to transform complex information into clear, actionable recommendations.
• Excellent communication, presentation and storytelling skills that influence decision-making at multiple levels.
• Commercial awareness and a track record of helping clients achieve growth and business objectives.
• The ability to manage multiple priorities and build effective relationships across a broad range of stakeholders.
• Experience coaching, mentoring or supporting the development of colleagues.

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working 

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexibe options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)