Back to jobs

Account Manager

Remote (Austin, TX)

Position Overview

Dusty Robotics is building the future of construction through robotics and automation. Our flagship product, the FieldPrinter™, is revolutionizing how layout is performed on job sites across North America. We partner with the leading general contractors and trade partners in the industry to deliver accuracy, speed, and efficiency to one of construction’s most critical workflows.

We're now looking to grow our Customer Success team with a seasoned Account Manager (AM) who will take ownership of post-sale lifecycle management for our most strategic and complex accounts. This role is ideal for someone with 5+ years of experience managing enterprise relationships and a proven track record of driving adoption, expansion, and renewals.

This is a remote role, with some travel (up to 25%) to client sites or team events.

Responsibilities

Strategic Account Management

  • Serve as the primary relationship manager for a portfolio of enterprise clients across multiple projects and stakeholders.
  • Conduct executive-level engagements, business reviews, and success planning to ensure strategic alignment and long-term growth.
  • Build multi-threaded relationships across operational, technical, and executive layers.
  • Navigate complex org structures and provide ongoing account org mapping and influence analysis.

Customer Success Operations

  • Monitor usage analytics and proactively identify risks, underutilization, or blockers to scale.
  • Establish and manage structured success plans across key milestones and timelines.
  • Collaborate with implementation and support teams to ensure a smooth transition and continuity from deployment through maturity.
  • Help clients identify actionable and realistic goals tied to business outcomes, and create shared plans to meet those targets.

Renewals & Expansion Strategy

  • Own and execute renewal planning, forecasting, and expansion initiatives.
  • Collaborate closely with Sales and leadership to align pricing models and growth paths.
  • Lead commercial conversations when appropriate, positioning value clearly and strategically.
  • Ensure clients clearly understand the ROI of Dusty through utilization data, efficiency metrics, and workflow impact.
  • Demonstrate a persuasive, value-driven approach to renewal and expansion conversations, even with customers who may be on the fence.

Customer Advocacy & Enablement

  • Promote Dusty champions and support customer participation in case studies, events, and reference programs.
  • Act as the voice of the customer internally—advocating for features, fixes, or enhancements.
  • Partner with Marketing and Product to amplify success stories and create educational content.

Cross-Functional Collaboration

  • Provide structured and actionable feedback to Product, Engineering, and Support.
  • Work with Finance, SalesOps, and Implementation to ensure contract alignment and operational consistency.

Process Improvement & Strategic Input

  • Identify operational gaps and propose scalable solutions to streamline CS workflows.
  • Help influence the direction of internal tools, reporting needs, and customer-facing assets.
  • Mentor junior AMs and support ongoing team development and training initiatives.

Qualifications

  • 5+ years in Customer Success, Strategic Account Management, or Client Services for enterprise B2B SaaS.
  • Experience with construction technology, automation, or robotics preferred.
  • Strong communication skills, with the ability to influence at all organizational levels.
  • Confident leading both tactical and strategic conversations with stakeholders.
  • Data-literate with experience using usage metrics to drive client decisions and action plans.
  • Proficient with Salesforce, Notion, Slack, and similar business tools.
  • Bachelor’s degree or equivalent work experience required.
  • Proven ability to influence commercial outcomes and handle renewal/conversion discussions with confidence and tact.

We actively encourage applicants from diverse backgrounds and underrepresented groups to apply.

Join us in building the future of construction — one line at a time.

Why You Should Join:

In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty's success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.

To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!

Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.

Our Code of Conduct:

Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.

 

    *We are not accepting unsolicited resumes from third-party recruiters or agencies

Create a Job Alert

Interested in building your career at Dusty Robotics? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Dusty Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.