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Product Support Specialist

Remote

Ready to Make a Difference in the Cannabis Industry?

At Dutchie, we’re here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to thrive with our platform.

About the Role:

As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year.

Key Responsibilities:

  • Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets.
  • Assist dispensary and consumer customers across email, phone, and live chat.
  • Troubleshoot hardware and software, managing multiple issues simultaneously.
  • Test solutions for emerging issues and contribute to knowledge sharing across teams.
  • Contribute product feedback to the organization for future platform development.
  • Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role. 

Your Background:

  • 1+ years in a customer support role with a knack for problem-solving.
  • Exceptional written and verbal communication skills.
  • Proficiency in web-based software, CRMs, and Google Suite.
  • Flexibility to work evenings, weekends, and holidays as needed.

Bonus Points for:

  • Experience in the legal cannabis market or customer support team.
  • Familiar with the Dutchie platform.
  • Familiarity with Zendesk, Salesforce, Slack, and Zoom.

What We Offer:

  • Compensation: $21.64/ hour, with opportunities for advancement.
  • Comprehensive Benefits: Medical, dental, and vision coverage to keep you healthy.
  • Equity Opportunity: Stock options for all employees.
  • Work-From-Home Support: Office stipend to set up your space.
  • Flexible Time Off: Vacation and sick days.

If you’re passionate about cannabis and ready to make a real impact, we want you on our team!

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