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ACH Operations Analyst

Remote

About This Job

  • About the Role
    Dutchie is looking for an ACH Operations Analyst to support Dutchie’s Pay by Bank product.
    This person is responsible for end-to-end money movement, owning reconciliations, supporting
    the ACH team’s compliance obligations and identifying operational improvements to support
    Dutchie’s industry-leading ACH payments program. In this role, you will work heavily
    cross-functionally across internal teams. We are looking for someone tech-forward, with great
    attention to detail, and an intellectual curiosity to solve hard problems.

    Key Responsibilities
    Financial Operations & Money Movement
    ● Daily Reconciliation: Execute daily, weekly, and monthly reconciliations of transactional
    data across systems and banking partners
    ● Money Movement Tracking: Monitor, track, and validate end-to-end money movement
    ● Discrepancy Resolution: Investigate and resolve transactional discrepancies, failed
    money movements, and processing exceptions by collaborating with internal teams and
    external banking partners.
    ● Process Optimization & AI Integration: Identify opportunities to automate manual
    reconciliation steps, optimize money movement workflows, and actively incorporate
    AI-driven tools and workflows to increase efficiency
    Customer Support & Bank Administration
    ● POA Process Management: Own and execute the Proof of Authorization (POA)
    process, ensuring all necessary merchant authorizations and documentation are
    accurately managed, validated, and aligned with banking partner requirements.
    ● Customer Support: Respond to consumer and dispensary support requests related to
    Dutchie’s ACH program, providing timely and accurate assistance

    Qualifications & Skills
    ● Experience: 3+ years of experience in financial operations, fintech, banking, or
    accounting, with a strong background in reconciliation and balancing.
    ● Domain Knowledge: Strong understanding of banking operations, electronic money
    movement, ACH networks, and familiarity with payment processing, and digital wallet
    ecosystems.
    ● ACH Regulation: Knowledge of NACHA Operating Rules is preferred

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