Back to jobs

Senior Account Manager Comms & Operations

New York, New York, United States

Senior Account Manager – Communications & Operations

Job Description

About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare 
professionals about the latest developments in clinical research and therapeutic approaches. We leverage our 
meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to 
engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview
The senior account manager – communications & operations (SAM) will oversee the communications needs across 
multiple brands and client services teams, using their established communications and logistics skills to drive the 
day-to-day account handling and project and financial management, while providing direction, support, and 
coaching to the more junior members of the communications team.
The SAM will be expected to expand their industry awareness, communication skills, and project management skills 
to identify a global vision for a project or brand based on the client’s objectives in an effort to communicate 
effectively. The SAM should help identify new opportunities while proactively contributing to client handling and 
playing an increasing role in strategic input.

Core Responsibilities
Account Management
• Day-to-day management of the client and the client’s projects 
• Ensure consistency of speaker and field communications across brands and projects 
• Ensure consistency of speaker contracting communications across brands and projects 
• Prepare communications packets based on project type and execution of initiatives
• Prepare ancillary items for live events and support the QC of data for each item
•  Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook, 
event registration site, etc
• Assist in project status calls and notetaking 
• Assist in preparation of agendas and timelines
• Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker 
for creation of recipient lists, import them into a letter/communication template, and QC each new 
document to ensure it matches the original data
• Track responses in Excel and maintain daily updates to be shared with the team each morning
• Prepare internal communications timeline for routing of communications to editorial and creative teams 
before scheduled deployment date
• Manage client initiatives calendar for all outgoing communications to ensure no overlap
• Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
• Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and 
flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based 
on data set
• Manage and motivate the junior team to ensure agreed-on objectives are achieved to the highest possible 
standards
• Provide junior team with clear and accurate project briefs and delegate workload accordingly
• Provide constructive and timely feedback to team
• Highlight any training and development needs of the junior team to line managers
• Regularly update client on progress and any changes to ongoing account activity
• Ensure timely response by team to client inquiries
• Ensure all written communication for team adheres to the Virgo House Style format and quality standards
• Accurately input hours worked into timesheets on SAP

Client Activity
• Develop and maintain strong relationships with clients through regular contact
• Demonstrate a sound understanding of the client’s business, industry, competitors, and objectives
• Provide strategic counsel to clients, based on knowledge of their business and the market
• Develop the ability to effectively manage the client’s expectations
• Challenge and negotiate with client where appropriate
• Identify opportunities for organic growth with existing clients

Financial Management
• Assist senior account team to ensure client deadlines and budgets are realistic and achievable
• Assist with budgetary control, developing estimates, and accurate invoicing
• Track costs to avoid overspending

Industry Awareness
• Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to 
the implementation and development of client and new business programs
• Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
• Keep updated on new developments within the med ed industry, Virgo’s offerings, and other agency activity
• Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business

Experience/Skills Required
• Proficient in MS Word, Excel, and PowerPoint
• Accurate data management across multiple Excel files 
• Excellent people management skills
• Excellent verbal and written business communication skills
• Excellent project and time management skills
• Ability to multitask and work under pressure
• Proactive self-starter
• Financial management skills
• Good negotiating and influencing skills
• Excellent editing and quality control skills
• Follows directions

Level of Experience
• 5-7+ years of experience at a health care communications and/or logistics company

Qualification
• Bachelor of Arts or Bachelor of Science preferred

Virgo Characteristics
• Team player
• Passionate commitment
• Professionalism and client focus
• Creative
• Embraces change
• Integrity
• Approachable
• Detail focused
• Confident
• Organized
• Self-aware

Key Performance Indicators
• Annual performance objectives and performance appraisal
• Anecdotal client and supplier feedback
• Client retention

Salary Range: $90,000-120,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

To submit this application you must agree to the IPG DXTRA eRecruiting Privacy Notice. At IPG DXTRA, we oversee several core award-winning agencies such as Weber Shandwick, Golin, FutureBrand, Jack Morton, Octagon, and DeVries.

I also certify that the information contained on this form, my resume/C.V., any other attachments and any other information that I or anyone acting on my behalf provides to the Company during the hiring process is correct and complete. I understand that any misrepresentation or omission in this application will be cause for denial or termination of employment.

I understand that all employment offers are contingent based upon the results of employment and educational background checks. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I hereby authorize the Company to conduct a criminal and/or credit history background check. I also release the Company and its employees, my prior employers and listed educational institutions from any and all liability in connection with any such contact or disclosures.

If hired, I agree to abide by all of the Company rules and regulations and I understand that if employed my employment is “at will”. By this, I understand that my employment can be terminated with or without cause and with or without notice at any time, at the option of myself or the Company.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Circa - IPG DXTRA’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.