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Executive Vice President, Client Experience

Chicago, Illinois, United States

Weber Shandwick is looking for an Executive Vice President, Client Experience with Healthcare expertise in our Chicago office. This unique, career-enhancing role has two overall responsibilities: to lead high-profile, growing accounts with the opportunity to partner with exceptional senior practitioners across the agency and its network; and to work alongside the North America healthcare lead and health leadership team to support the growth of the practice through business development.

This senior leader will be an active day-to-day counselor for clients, managing the overall relationship. They will deploy teams in the most efficient and productive way to execute flawlessly and be a supportive mentor and coach. The successful candidate will have experience with consumer-focused programs, FDA approvals and regulatory and data milestones, never-ending curiosity, a desire to always push the work to be better, and the ability to inspire, connect and collaborate with colleagues across agency practice areas, talent communities and geographies.

 We are seeking someone who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. The ideal candidate will have experience and/or knowledge that spans multiple therapeutic areas across pharmaceutical, biotechnology and health technology fields. This candidate will have proven leadership skills, a passion for client service and business development, a hands-on approach, and experience managing cross functional teams and integrated communications programs.

 

PRIMARY RESPONSIBILITIES.

 

  • Build, nurture and expand client relationships, growing business by providing strategic guidance to senior level clients as a trusted counselor and thought leader.
  • Own responsibilities for leadership of multiple clients and/or client programs, budgets, teams.
  • Lead the development of communications programs, facilitating cross-functional integration and collaboration with strategy, creative, and integrated media teams to ensure ideas are data driven, earned at the core, digitally relevant, and impactful.
  • Translate strategies into tactical plans with deliverables aligned to measurable goals.
  • Guide and inspire clients to continue expanding the kinds of communications work they are doing digitally, directly tied to meeting their business challenges.
  • Develop quality standards while delivering above expectations, continuing to fulfill the trusted partner role we enjoy with our clients.
  • Proactively support and suggest improvements and innovative ideas to exceed client expectations by leveraging industry knowledge, experience, and a curiosity to stay ahead of the shifting healthcare environment.
  • Lead, develop and coach a team of passionate staffers across client experience, earned media, digital and other specialty functions to ensure they deliver state-of-the-art counsel and content.
  • Actively participate in agency business development and lead select new business efforts.
  • Participate as part of the practice leadership team on the operations of the group.
  • Demonstrate financial acumen in budgeting, billing, and staffing.
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
  • Contribute to the career growth of team members, serving as manager, mentor, and role model.

 

QUALIFICATIONS.

 

  • 14+ years of relevant experience, including public relations agency experience.
  • Deep knowledge of the pharma regulatory landscape and how to manage a large pharmaceutical account, with the keen organizational skills needed to do so in a deadline-oriented environment.
  • Experienced integrated marketer working across teams and disciplines – strategy, planning, creative, earned media, influencer marketing, social media – on large scale campaigns.
  • Propensity to organize thinking, break down complexity, and manage shifting priorities.
  • Experience building, staffing and leading high-performing teams; mentoring team members.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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