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Senior Account Manager, Client Services

New York, New York, United States

Senior Account Manager (Client Services)
Job Description

About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview
The senior account manager (SAM) will be firmly on their way to becoming part of the health education management team, stepping into the shoes of the account director when required and beginning to develop and demonstrate strategic thinking. The SAM will become increasingly responsible for growing and managing the account team members, as well as playing an essential role in supporting the business and client base. 
The SAM will continue to refine and enhance their med ed skills, taking a sense of ownership and accountability on all accounts and driving projects to successful completion. Recognizing the importance of the big picture, the SAM will be expected to begin to develop their leadership skills and use them as they grow in this role.

Core Responsibilities
Account Management
• Oversee the day-to-day management and implementation of client projects and client teams to drive the business forward
• Develop, manage, and delegate effectively, acting as the primary client contact where appropriate with support from the senior account team
• Assist the senior account team with: 
o Developing objectives, strategies, and tactical programs, and evaluating results across a portfolio of client business
o Developing and managing appropriate budgets for client projects/activities
• Manage team workloads and maintain servicing levels through the use of time planning tools (ie, resource planner, SAP time reports)
• Assist account lead in taking responsibility for the financial status of accounts and manage client billing, ensuring profitability
• Eventually coach and develop the account team, continually challenging them to deliver a strategic, comprehensive, and professional service
• Ensure work produced meets the objectives set and is done so in a timely manner, to the highest standard 
• Evaluate accordingly with support from the senior account team to achieve the best results possible
• Assist senior account team in the preparation and delivery of presentations and new business proposals, often developing first draft proposals
• Ensure all written communication for team is produced within Virgo house style format and quality
• Accurately input hours worked into timesheets in SAP

Client Activity
• Develop and maintain strong relationship with clients through regular contact
• Demonstrate a sound understanding of client’s business, industry, competitors, and business objectives
• Provide strategic counsel to clients, based on knowledge of their business, the market, and the media
• Develop the ability to effectively manage clients’ expectations
• Challenge and negotiate with clients where appropriate
• Identify opportunities for organic growth with existing clients

People Management
• Eventually take responsibility for line management of team members 
• Provide constructive and timely feedback on personal development and offer support and guidance where necessary 
• Conduct regular 1-on-1 meetings and appraisal reviews, and ensure challenging performance objectives are set
• Identify areas of development where necessary and highlight to management team
• Assist with recruitment where necessary


Industry Awareness
• Continue to develop an understanding of the evolving US healthcare system and broader health environment, applying growing knowledge toward the implementation and development of client and new business programs
• Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
• Keep updated on new developments within the med ed industry, Virgo offerings, and other agency activity
• Keep updated on the US FDA and other regulatory bodies, including GPP, that have an impact on client business

Experience/Skills Required
• Excellent people management skills and leadership skills
• Excellent verbal and written communication skills
• Excellent project and time management skills
• Ability to multitask and work under pressure
• Ability to use own initiative
• Financial management skills 
• Good negotiating and influencing skills
• Excellent editing and quality control skills

Level of Experience
• 5-7 years of experience at a health care communications and/or logistics company

Qualification
• Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics
• Team player
• Reliable
• Enthusiastic
• Conscientious
• Proactive
• Self-motivated
• Multitasker
• Organized
• Commercial awareness 
• Passionate commitment
• Open communicator
• Embraces change
• Manages and develops direct reports
• Detail focused

Key Performance Indicators
• Client feedback
• Client retention
• Development of direct reports
• Annual performance objectives and performance appraisal

Salary: $90,000-$130,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status

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