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Senior Manager, Client Experience - Technology

New York, New York, United States

Weber Shandwick is looking for a creative, media-savvy Senior Manager with strong client and project management skills to join our Technology practice in New York.

You’ll work with a fun and passionate team supporting a range of B2B technology clients, driving earned-first storytelling that helps break down complex topics into stories that resonate. If you are fluent in today’s dynamic media landscape, have an interest in emerging technology trends like AI and are interested in growing client management skills, this role is for you!

The ideal candidate is someone who has previous project and junior team management experience, can help manage client engagements, has experience or an interest in global campaign coordination, has experience with B2B tech storytelling – with experience in AI-driven narratives a plus – with an understanding of the tech media landscape, and who brings existing media relationships and is interested in building more.

Responsibilities 

What You Will Be Doing

  • Provide day-to-day internal and client-facing workstream leadership
  • Oversee other team member’s media work, to foster excellence and success
  • Support client leadership team with internal and client-facing operations to help track against priorities, campaign deliverables and overall client alignment
  • Develop a strong understanding of the client’s business and target audience
  • Stay current on new and existing media coverage, as well as reporter moves and how to leverage for relationship building
  • Source earned media results on behalf of the client – this includes identifying appropriate contacts, writing pitches, developing media lists, making follow up calls, etc. and overseeing junior team members with execution
  • Monitor media outlets to understand industry issues that directly and indirectly affect the client
  • Analyze and distill meaningful insights from media coverage
  • Support creative ideation on a consistent basis and provide thoughtful, proactive recommendations for storytelling initiatives

Competencies:

  • Excellent oral and written communication
  • Strong research skills stemming from a media focused curiosity
  • Ability to build trust and rapport with the client and team across all levels
  • Demonstrate a proactive and forward-thinking mindset
  • Integrated skill set that combines media relations, content creation and digital expertise
  • Excellent collaboration and team building skills
  • Strong organizational skills with ability to manage multiple jobs in a day
  • Intuitive thinker who asks probing questions and anticipates and addresses needs
  • Sound business and professional ethics

Qualifications

  • Years Experience: 5-7 years of experience in similar industry
  • Job Type: Permanent, Full-Time

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

NYC Salary range: $85,000 - $100,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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