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Software Business Analyst

Detroit, Michigan, United States

**must be able to work hybrid 3 days/week in our Detroit office**

Jack Morton Detroit is looking for an experienced, self-motivated individual to join its Applications Development Team as a Business Analyst/Project Manager. This position plays a key role in implementing technical solutions to address specific Agency and client needs, helping technology add value to the business. The ideal candidate should be content with working in a small team consisting of business process and technical experts. As an integral part of the team, they will interact with users from various departments while working closely with teammates to create and manage proprietary systems. 

Primary Responsibilities:

  • Support the development and maintenance of internal business applications as well as acting in capacity as the Business Analyst or Project Manager.  
  • Work directly with stakeholders to identify, gather and document business requirements using clear and concise natural language. 
  • Critically evaluate information gathered, reconcile conflicts, decompose high-level, abstract and low-level information into details, and distinguish nice-to-have requests from true business needs. 
  • Ensure designed solutions will meet the intended results. 
  • Create development project plans and schedules. 
  • Manage competing project demands and assignments to ensure all project deadlines are met.  
  • Effectively manages expectations with internal and external clients. 
  • Perform Quality Assurance testing.  
    • Create project-specific test plans.  
    • Complete functional, systems, and regression testing. 
    • Document issues and resolutions by use of online issue-tracking software and/or testing logs. 
  • Become an expert in the usage of proprietary applications and their related business processes.    
  • Provide application support to system users.  
  • Conduct application training. 
  • Perform a variety of administrative and system maintenance tasks.   

How you can support our culture:

  • You enjoy and succeed at working REALLY well with others. 
  • You support and contribute to a positive and productive cultural environment. 
  • You actively support creating and sustaining a workplace that fosters creativity and innovation. 

Qualifications:

  • 2 - 3 years’ experience as a Software Business Analyst. Project Management experience is a plus.  
  • Strong analytical, problem-solving, and organizational skills with an understanding of how to interpret customer business needs and translate them into business requirements.
  • Experience managing software development projects.
  • Experience using Microsoft Project, or other task management tools.  
  • Excellent verbal and written communication skills and the ability to comfortably interact professionally with a diverse group including executives, managers, technical experts and subject matter experts.
  • Knowledge of software development methodologies (agile, waterfall, etc.)
  • Ability to manage multiple priorities within a given day or week. 
  • Ability to understand and synthesize business processes and challenges into actionable solutions. 
  • Ability to proactively identify risks and take action to mitigate and resolve issues. 
  • Proficiency with Microsoft Excel, Word, Visio and PowerPoint. 
  • Ability to work after hours and weekends when required. 
  • Bachelor’s degree or equivalent work experience.  

 

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

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