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Senior Hospitality Manager (Travel Manager & Guest Support) (Contract)

Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Miami, Florida, United States; New York, New York, United States; Stamford, Connecticut, United States

THE JOB / Senior Hospitality Manager (Travel Manager & Guest Support) (Contract)

EXPERIENCES / Responsible for planning, budgeting, scheduling, and managing all guest and staff travel logistics.

WHERE YOU’LL WORK

Our headquarters are in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - - Stamford, CT, New York, NY, Charlotte, NC, Atlanta, GA, Chicago, IL, and Miami, FL. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite.”

WHEN YOU’LL WORK

Contract Dates: January to July 2026

Contract Type: W-2 Employment

THE WORK YOU’LL DO

Octagon is looking for an experienced Travel Manager to join a dynamic team, working with a global client with sponsorships of FIFA World Cup. This role is a unique opportunity to join our team.

The candidate must have relevant experience in the planning and delivery of inter-city travel management areas for a hospitality program. On behalf of our client, you’ll be responsible for planning, budgeting, scheduling and managing all guest and staff travel logistics leading up to and during the event.

  • Plan, book, and manage commercial flight itineraries across multiple U.S. cities for various guest groups
  • Coordinate complex, multi-leg travel schedules, ensuring alignment with event timelines and ground transport plans
  • Maintain up-to-date passenger manifests, tracking flight changes, delays, and cancellations
  • Work with the vendor to monitor airline policies, group booking options, and fare structures to optimize travel budgets
  • Comprehensive understanding of major U.S. city airports
  • Maintain accurate and up-to-date records of all movement details to ensure smooth operations and quick access to necessary information.
  • Support on Guests Communications and serve as main point of contact for guests regarding all travel related concerns, ensuring forward planning and proactive communication for any issues that may arise
  • Maintain financial tracker and provide detailed reconciliation files after event

Key Responsibilities Overall:

  • Supporting the Account Lead in the management, administration and delivery of program travel for guests and staff.
  • Providing financial account support with client budget, contracts, invoicing, tracking, PO creation, and supplier payments.
  • Collaboration across multiple departments including market communications and accommodation.
  • Regularly monitor supplier’s performance to ensure they meet agreed-upon service levels, including timelines, quality and guest satisfaction
  • Work with suppliers to resolve issues promptly, maintaining a high standard of guest experience.
  • Foster a positive working relationship with the vendor and team members, ensuring open lines of communication and collaborative problem-solving.
  • Manage a team – if required - and foster a positive atmosphere under pressure

THE BIGGER TEAM YOU’LL JOIN

Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE’RE LOOKING FOR

  • Has experience in travel logistics
  • Enjoys solving problems and finding creative solutions to difficult challenges
  • A focused and performance driven individual, who can think on their feet, use initiative and be comfortable working in a global environment, under pressure, and to tight deadlines but within a team environment
  • Patient, level-headed and cool under pressure
  • Has exceptional attention to detail, time management and organizational skills
  • Has a flexible, ‘can-do’ attitude and can work some weekends
  • Comfortable with a moderate amount of travel that will be required before the event, including nights and weekends when onsite
  • Enjoys working and being part of a big team

This could be your next right move if:

  • Have previous experience in a travel management role at large-scale events with a demonstrable understanding of travel logistics
  • Have proven event experience with a track record of high attention to detail and organizational skills, staying focused on the task at hand ensuring nothing is missed
  • Highly organized, dependable, and focused; nothing slips through the cracks under your watch
  • Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture
  • Willingness to work weekends, holidays, and non-traditional hours, as required
  • Must be able to remain in a stationary position at least 50% of the time
  • Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

L4: This position pays an annualized rate of $82,000, and is not overtime-eligible

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.

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Octagon has offices across the country and prefers candidates who are currently in or are willing to work out of those locations on a hybrid schedule (2-3 days/week in office). However, role dependent, we will also consider a remote-based working arrangement for qualified candidates. For this position and future opportunities, please select the option that best represents your desired working location.

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Please note Octagon will not be able to accommodate US candidates in the following states and territories: Hawaii, New Mexico, Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands.

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To submit this application you must agree to the IPG DXTRA eRecruiting Privacy Notice. At IPG DXTRA, we oversee several core award-winning agencies such as The Weber Shandwick Collective, Golin, Jack Morton, Octagon, DeVries and Momentum.

I also certify that the information contained on this form, my resume/C.V., any other attachments and any other information that I or anyone acting on my behalf provides to the Company during the hiring process is correct and complete. I understand that any misrepresentation or omission in this application will be cause for denial or termination of employment.

I understand that all employment offers are contingent based upon the results of employment and educational background checks. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I hereby authorize the Company to conduct a criminal and/or credit history background check. I also release the Company and its employees, my prior employers and listed educational institutions from any and all liability in connection with any such contact or disclosures.

If hired, I agree to abide by all of the Company rules and regulations and I understand that if employed my employment is “at will”. By this, I understand that my employment can be terminated with or without cause and with or without notice at any time, at the option of myself or the Company.

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Definitions:

1. Disabled veteran - A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs, or

- A person who was discharged or released from active duty because of a service-connected disability.

2. Recently separated veteran — Any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

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4. Active Duty Wartime or Campaign Badge Veteran — A veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized, under the laws administered by the Department of Defense.

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