Senior Account Manager

**Must be able to work hybrid in San Francisco; Los Angeles considered**

We believe in Extraordinary. ​ 

​At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.  

We create moments that move people — large-scale conferences, immersive trade show experiences, and B2B programs that redefine how leading technology companies connect with their audiences. Our West Coast office works with some of the world’s most dynamic tech brands, and we’re growing fast.

We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack.  

So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you. 

That brings us to you.

We’re looking for a Senior Account Manager who thrives where complexity meets pace and who brings the kind of instincts that can't be taught. Someone who brings order to chaos, earns the team’s trust as the person who knows every detail, and delivers to a standard that makes clients feel effortlessly in control. If you’re the kind of person others lean on to keep the engine running, this role was built for you.

You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will centre on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You’re the person the team trusts completely to track every moving part, flag risks before they land, and deliver materials to a standard that reflects Jack Morton’s reputation for excellence. You'll be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it.

You will be the connective tissue between creative, production, and client. The person who holds steady when things shift (and they will), brings calm to a team that runs hard, and always finds a path forward. Not because you were told to — but because that's who you are.

This is not a role for someone who waits for direction. You anticipate what's needed, build the tracker before you're asked, write the status update before the meeting. 

What you’ll be doing

Great Work

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
• Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals

Grow Business

• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
• Because we all love to see how we’re doing, you’ll partner with Brand Marketing to develop Award submissions and Case Studies

Drive Culture

• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
• You’ll help create a team, pulling people from various departments and background together to have fun, and do cool shit together
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it

What you bring

Non-Negotiables

• 6+ years of agency experience in experiential or event production
• Familiarity with B2B conference and trade show environments preferred (large-scale preferred)
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats

Strongly Preferred

• Experience working on hyperscale tech client accounts
• Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. 

The salary range for this position is from $90,000.00 - $120,000.00 . Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

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