Senior Data and Operations Support Associate

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

We are looking for a Senior Data and Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.

We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Key Responsibilities:

• Answer customer support requests via our Jira ticketing system taking ownership of customer issues reported and seeing problems through to resolution. Liaise with the Development Team to ensure game releases run smoothly
• Follow a planned schedule to monitor and manage live games configuration. Conduct risk assessment for games in development and plan and design fraud tools for high-risk games
• Assist with product smoke testing and pre-production Testing tasks and assist the QA (Quality Assurance) Team to verify and report bugs
• Develop clear and concise documentation of business processes, workflows, and standard operating procedures (SOPs) that is easily comprehensible to both technical and non-technical teams.
• Collaborate with stakeholders to map out existing processes and identify opportunities for improvement including defining any data requirements to provide analytical support for key initiatives.
• Identify project risks and issues, proposing and implementing solutions to mitigate risks and ensure smooth project execution. Coordinate with stakeholders to ensure project goals and deliverables are clearly defined and met.
• Develop and maintain dashboards, reports, and metrics to track business performance.
• Collaborate with cross-functional teams to prepare comprehensive reports and presentations for senior leadership, outlining findings and strategic recommendations.
• Rotate 8-hour night shifts or other shifts, as and when required. Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

• A Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent is preferred
• 4+ years working experience in technology or operations environment
• Willingness to learn and stay informed about evolving industry trends and game standards. Interest in gaming and passionate about learning more about the industry
• Driven and self-motivated, proactive and works well within a team
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. Good working functional proficiency in SQL is a must.
• Experience with any business intelligence tools (e.g., Tableau, Power BI, hubble ) is a must.
• Good project management skills, including planning, execution, and risk management. Ability to manage multiple projects simultaneously, balancing competing priorities and deadlines.
• Exceptional written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders.
• Attention to detail with a focus on accuracy and quality in both analysis and documentation. Strong problem-solving skills and a proactive approach to overcoming challenges.

(The candidate should be comfortable working on night and other rotating shifts, as and when required)