Current openings at DYOPATH

Supervisor, Field Services – East Peoria, IL Join a team named a “Great Place to Work” four years in a row! At DYOPATH, we believe work should be meaningful, empowering, and fun. Our award-winning culture is built on collaboration, innovation, and respect. We’re looking for a passionate and driven Supervisor of Field Services to help us deliver exceptional technical support and lead a high-performing team. What You’ll Do as a Supervisor of Field Services As a Supervisor of Field Services, you’ll be the frontline leader for our field support technicians and service desk analysts. You’ll manage daily operations, coach your team, and ensure our global industrial clients receive top-tier technical service. You’ll work closely with the Manager of Programs to align team performance with organizational goals. Your leadership will directly impact client satisfaction, technician development, and operational excellence. Responsibilities Lead and mentor a team of field service technicians and service desk analysts Manage scheduling, dispatching, and workload balancing for on-site support Monitor and enforce service level agreements (SLAs) Provide coaching, training, and performance feedback to team members Collaborate with internal teams to resolve escalated technical issues Maintain documentation, policies, and procedures for field services Track and report on team performance metrics Support budget planning and procurement for field service tools and resources What You Bring 5+ years of technical support experience, preferably in a service desk or field services environment 2+ years in a leadership or supervisory role Strong troubleshooting skills across hardware, software, and networking Excellent communication and interpersonal skills Familiarity with ITSM platforms like ServiceNow or BMC Helix Knowledge of ITIL or similar service management frameworks Ability to lead in a fast-paced, client-focused environment Why DYOPATH? We don’t just offer jobs—we offer careers with purpose. As a Supervisor of Field Services, you’ll be part of a team that values growth, creativity, and balance. Here’s what we offer: Medical, Dental, Vision, Life & Disability Insurance FSA & HSA options Employee Assistance & Wellness Programs 401(k) with company match Paid holidays and vacation time Learning & development programs Pet insurance and referral bonuses Career advancement opportunities Details Location: East Peoria, IL Compensation: Up to $50,000 annually (DOE) Role Type: Full-time, onsite Core Business Hours (Monday – Friday) Ready to Lead? If you’re ready to take the next step in your career and make a real impact, apply today to become our next Supervisor of Field Services. We’re excited to meet you! DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

🌟 Join DYOPATH as a Service Desk Level 2 Analyst on-site in Miami, FL 🌟 Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is on the lookout for a Service Desk Level 2 Analyst who thrives on team spirit, relentless curiosity, and a genuine care for delivering exceptional support. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact. Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development. Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other. Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated! Awesome Benefits 🎉 🏥 Medical, Dental & Vision Coverage 💡 Life Insurance 💼 401(k) with company match 🌴 Plus “You Pick a Day” paid holiday 🍼 FSA & HSA options 🐾 Pet Insurance (because pets are family!) …and much more!👉 Full benefits overview at dyopath.com/careers Role Overview 📍 Location: On Site Miami, FL - first shift, M–F 💰 Pay Rate: up to $21/hour DOE Your Mission as a Service Desk Level 2 Analyst Be the go-to technical resource for desktop, laptop, printer, mobile device, software, and network issues. Take on mid-level challenges, fix what others couldn’t, and escalate when needed. Collaborate with other on-site IT teams to troubleshoot and resolve escalated incidents. Mentor Level 1 analysts: coach, guide, and empower them. Prioritize user satisfaction, manage timely issue resolution, and follow up. Invest in yourself: pursue training, certifications, and ongoing learning. Engage in special projects that shape how we deliver services. What You Bring to the Team Education & Certifications Associate’s degree (or higher) in Computer Science or similar preferred. Professional certifications (or working toward): HDI Support Center Analyst (HDI‑SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Endpoint Administrator Associate Experience & Skills 2–4 years in technical support, with at least 1 year as a Service Desk Level 2 Analyst or similar role. Exceptional customer service skills, communicating technical solutions clearly for all user levels. Strong proficiency in Windows OS, Microsoft Office suite, and advanced network troubleshooting. Familiarity with ITIL or similar service frameworks. Comfortable working both independently and collaboratively. Great analytical and multitasking skills under pressure. Skilled with remote-support tools and techniques. Why This Role Rocks As a Service Desk Level 2 Analyst, you won’t just fix problems; you’ll be a trusted advisor, a mentor, and a key player on-site in delivering world-class IT support. You’ll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH. Ready to Elevate IT Experiences? If you’re excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 2 Analyst 🚀