Current openings at DYOPATH

Product Manager (MSP / MSSP Services) Build What We Sell. Scale What We Deliver. Define What’s Next. At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business. We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings. Role Details Location: Remote (US) Schedule: 1st Shift (8a-5p CST) Pay Rate:  $130,000 (annually) Why This Role Is Different This isn’t traditional product management — you will: Define and standardize services, not just features Ensure alignment across Sales, Delivery, Support, and Marketing Build scalable service offerings that are profitable and repeatable Translate technical complexity into clear, sellable solutions Drive AI-enabled service innovation and operational efficiency Directly impact revenue through service design and positioning What the Product Manager Owns Service Lifecycle & Product Strategy Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) Segment offerings by customer size, vertical, and business unit Ensure alignment between what is marketed, sold, delivered, and supported Service Catalog & Documentation Maintain a normalized product and service catalog Own all supporting documentation, including internal and client-facing materials Establish governance for documentation standards, templates, and approvals Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing) Pricing & Service Economics Develop and maintain cost models, pricing structures, and MSRP Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) Ensure services are scalable, profitable, and standardized Cross-Functional Enablement Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications Align product needs with training and enablement programs Train internal teams across Sales, Delivery, and Support Act as a translator between technical and non-technical stakeholders Innovation & Continuous Improvement Define and drive AI-enabled delivery strategies across services Identify opportunities for automation, efficiency, and scalability Establish guardrails to prevent over-customization Create feedback loops across Sales, clients, and internal teams Go-To-Market & Alignment Partner with Sales and Marketing to ensure accurate positioning and collateral Support service adoption, expansion, and retention through clear value articulation Align offerings with market demand and evolving client needs Governance & Reporting Build and communicate product roadmaps and release cycles Ensure alignment with compliance requirements, SLAs, and contractual obligations Maintain accountability across cross-functional stakeholders What Great Looks Like in This Role You’ll stand out if you: Think in terms of scalable services, not one-off solutions Balance standardization with flexibility for client needs Translate technical services into clear business value Drive alignment across multiple teams without direct authority Focus on profitability, repeatability, and operational efficiency Communicate clearly across technical and non-technical audiences What You’ll Do in Your First 90 Days Assess current service catalog, documentation, and alignment gaps Define or refine ICPs and service segmentation strategy Identify opportunities for standardization and improved unit economics Establish governance for documentation and service updates Strengthen alignment across Sales, Delivery, and Support What You Bring Required 7+ years of Product Management experience in technical services (MSP, MSSP, or similar) Proven success productizing complex service offerings (not just software) Strong experience with IT infrastructure, cloud, or cybersecurity services Ability to create clear, precise documentation and client-facing materials Experience working cross-functionally with Sales, Delivery, and Operations teams Bachelor’s degree in Business or related field Strong English communication skills (written and verbal) Preferred Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security) Experience in service-based or subscription business models Certifications Required (One or More) AIPMM Certified Product Manager (CPM) Professional Scrum Product Owner (PSPO) SAFe Product Owner/Product Manager (POPM) Certified Scrum Product Owner (CSPO) Pragmatic Institute Certification Preferred PMI Professional in Business Analysis (PMI-PBA) Project Management Professional (PMP) Microsoft or other relevant technical certifications Key Skills for Success Service design, standardization, and lifecycle management Strong documentation and process development Pricing strategy and cost modeling Cross-functional leadership and stakeholder alignment Analytical thinking with focus on scalability and efficiency Strong organization and attention to detail Why DYOPATH? You’ll define the services that drive our business Your work directly impacts revenue, scalability, and growth You’ll shape how technical services are packaged and delivered You’ll collaborate across teams to build high-impact solutions Final Thought This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you. This role is open to applicants in the U.S. only. 

Join DYOPATH as a SNOC Engineer III (Security) Are you energized by solving complex security challenges and helping protect environments from evolving cyber threats? DYOPATH is looking for a SNOC Engineer III (Security) who thrives on advanced problem‑solving, technical leadership, and a commitment to operational excellence in a fast‑paced security operations environment. Why You’ll Love Working Here Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day). Grow & Thrive – Certifications, security training, and professional development opportunities. Award-Winning Culture – Known for outstanding service internally and externally. Teamwork & Respect – A collaborative, uplifting environment where achievements are celebrated. Benefits Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Transportation assistance Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Role Overview Location: Remote (Mexio) Schedule: 1st Shift (8a-5p CST); Monday through Friday  Salary: 37,500 MXN (monthly) Your Mission as a SNOC Engineer III (Security) Drive continuous improvement within SNOC security operations by identifying opportunities to enhance monitoring, response workflows, automation, and operational efficiency Serve as the primary escalation point for complex security incidents, providing advanced technical analysis and resolution support to the SNOC engineering team. Support the development and maintenance of operational documentation including security runbooks, incident response procedures, investigation guides, and knowledge base articles. Identify and analyze potential security risks, vulnerabilities, and suspicious activity across network, system, endpoint, identity, and cloud environments, recommending remediation actions. Assist in strengthening security monitoring capabilities by improving detection logic, tuning alerts, and contributing to SIEM analytics rules and automation workflows. Provide mentorship and technical guidance to junior SNOC engineers during investigations, troubleshooting, and incident response activities. Support security compliance initiatives by ensuring operational activities, incident investigations, and response actions are properly documented to support audits and reporting. Participate in validation and testing of incident response procedures, disaster recovery plans, and operational readiness exercises. Security Operations Act as the technical lead for high-severity security incidents, coordinating investigation activities and guiding containment, eradication, and recovery efforts. Perform advanced threat analysis using SIEM, EDR, identity protection, and network telemetry platforms to identify malicious or suspicious activity. Investigate complex security alerts and correlated incidents across endpoint, identity, email, cloud, and network security platforms. Develop and refine detection capabilities including SIEM analytics rules, threat hunting queries, alert enrichment logic, and automated response playbooks. Provide escalation support during major incidents, assisting with root cause analysis, containment strategies, and post-incident documentation. Collaborate with engineering, infrastructure, and client teams to implement remediation actions and long-term risk mitigation strategies. Support onboarding and integration of security telemetry from new platforms and security technologies into the monitoring environment. Ensure security investigations, incidents, and operational actions are accurately documented within ticketing and case management systems. What You Bring to the Team Education & Certifications Bachelor’s degree in Cybersecurity, Information Technology, or related field preferred (or equivalent experience). Preferred professional certifications: GIAC (GCIH, GCIA, GCFA) CompTIA CySA+ or CASP+ Microsoft Certified: Azure Security Engineer Associate AWS Certified Security – Specialty Cisco CCNP or equivalent Experience & Skills Advanced knowledge of security operations, incident investigation, and threat detection methodologies. Experience with SIEM and security monitoring platforms such as Microsoft Sentinel, Wazuh, SentinelOne, or similar technologies. Strong understanding of networking fundamentals, endpoint security, identity protection, and cloud security environments (Azure, AWS, or similar). Experience performing advanced log analysis, threat hunting, and alert triage across multiple telemetry sources. Ability to troubleshoot complex security issues and provide leadership during high-severity operational events. Strong written and verbal communication skills for both internal operational documentation and client-facing discussions. Experience improving security monitoring through detection engineering, alert tuning, and security automation. Familiarity with security frameworks, compliance standards, and operational security best practices. Why This Role Rocks As a SNOC Engineer III (Security), you won’t just respond to threats—you will help shape DYOPATH’s security posture. You’ll lead advanced investigations, engineer better detection capabilities, mentor teammates, and make a direct impact on protecting clients. You’ll grow your expertise while contributing to a team that values collaboration, curiosity, and continuous improvement. This role is open to applicants in Mexico only.   

Power Collaboration. Deliver Exceptional Meeting Experiences. At DYOPATH, technology is about creating seamless experiences that help people connect, collaborate, and do their best work. We're looking for an Audio-Visual Technician who thrives at the intersection of technology, customer service, and live event support. As an Audio-Visual Technician, you'll play a critical role in supporting enterprise audiovisual systems, unified communications platforms, hybrid meetings, executive presentations, and high-profile events. You'll work directly with end users and stakeholders to ensure every meeting, presentation, and collaboration experience runs smoothly. If you're passionate about audiovisual technology, enjoy solving technical challenges, and love being the person who makes everything work behind the scenes, we'd love to meet you. Position Details Title: Audio-Visual TechnicianLocation: Valhalla, NY (Onsite)Schedule: Monday–Friday | 8:00 AM – 5:00 PM ESTPay Rate: $29.19 per hour What You'll Do As an Audio-Visual Technician, you will provide advanced support for a variety of audio and video technologies while delivering exceptional customer service in a fast-paced environment. Key Responsibilities Set up, operate, and break down multi-camera systems and audiovisual equipment. Support onsite, hybrid, and remote meetings and events. Install, troubleshoot, repair, modify, and upgrade A/V equipment and cabling. Configure wireless networking and synchronization channels for data acquisition. Manage and maintain onsite audiovisual equipment inventory and report equipment needs. Install equipment in various environments, including climbing and moving equipment when required. Map software to network drives and transfer large files across storage platforms. Configure and modify customer equipment to meet specific business needs. Perform basic video editing, including cutting, titling, audio adjustments, and codec management. Complete service reports and required documentation accurately and promptly. Provide professional, face-to-face customer support while managing multiple tasks and priorities. Required Qualifications Education & Experience Associate degree from an accredited two-year college or technical institution, plus one year of related experience; or An equivalent combination of education, training, and experience. Technical Skills This isn't just an equipment support role. You'll be a key contributor to how teams communicate and collaborate every day. As an Audio-Visual Technician, you'll: Support executive meetings, hybrid events, and enterprise communications Work with industry-leading technologies, including Microsoft Teams, Crestron, and Dante Troubleshoot complex audiovisual environments and solve real-time challenges Build trusted relationships with users through exceptional customer service Help drive modern workplace collaboration experiences Support technology that directly impacts productivity and business success Benefits Medical, Dental & Vision Coverage Life Insurance 401(k) with Company Match "You Pick a Day" Paid Holiday FSA & HSA Options Pet Insurance Professional Development Opportunities And More What We're Looking For Knowledge, Skills & Abilities Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently and as part of a team. Strong time management, organizational, and prioritization skills. Ability to adapt to changing business needs and environments. Ability to read and interpret technical documents, safety procedures, and operating instructions. Ability to write reports and communicate effectively with customers and colleagues. Ability to analyze information and resolve issues in a structured and efficient manner. Commitment to safety, quality, and continuous process improvement. Why This Opportunity? This role offers the opportunity to work with advanced audiovisual technologies while supporting impactful meetings, events, and communications. If you enjoy hands-on technical work, delivering outstanding customer service, and solving complex A/V challenges, we'd love to hear from you. Why DYOPATH? Work with leading collaboration and audiovisual technologies Support meaningful business interactions and executive communications Join a team that values innovation, service excellence, and continuous improvement Gain exposure to enterprise technology environments and high-visibility projects Build skills that support career growth across technology and workplace services Final Thought This Audio-Visual Technician role is ideal for someone who enjoys combining technical expertise with outstanding customer service. You'll be the person who ensures meetings run flawlessly, presentations go smoothly, and teams stay connected through technology. If you're ready to build, support, troubleshoot, and elevate collaboration experiences, we'd love to connect.