Current openings at DYOPATH

  Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members. Why You’ll Love Working Here Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day) Growth & Development – Opportunities for certifications, skill-building, and career progression Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment Recognition & Impact – Your expertise directly improves user experience and operational efficiency Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match Paid holidays, including “You Pick a Day” FSA and HSA options Pet insurance Additional benefits available Role Overview Location: On-Site (Tucson, AZ) Schedule: 1st Shift; Monday through Friday Pay Rate: $25 Your Mission as a Desktop Support Analyst II Provide advanced technical support for desktops, laptops, mobile devices, and peripherals Analyze and resolve complex user incidents and service requests Install, deploy, and maintain hardware and software systems Troubleshoot issues via in-person, phone, or chat support Manage and resolve tickets using internal or client ticketing systems while meeting SLAs Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades Support networking-related issues and endpoint connectivity Order and manage hardware parts for maintenance and repairs Create, update, and maintain knowledge base documentation Act as a liaison with third-party vendors and technicians Conduct root cause analysis (RCA) for recurring issues Document processes and develop clear procedures for self-service capabilities Mentor and support Level I and Associate Desktop Support Analysts Participate in continuous improvement initiatives and operational enhancements What You Bring to the Team Education & Certifications Required: Bachelor’s degree in Computer Science, IT, or related fieldOR 4+ years of equivalent work experience A+ Certification Preferred: Network+ Certification Prior experience as a Desktop Support Analyst I Experience & Skills Strong experience supporting PC hardware and peripheral devices Intermediate to advanced troubleshooting skills (hardware & software) Experience with Microsoft O365 Suite and SharePoint Familiarity with Active Directory and user support Knowledge of ITIL or change management practices Ability to perform root cause analysis (RCA) Experience supporting mobile devices (preferred) Proficiency with ticketing systems and incident tracking Excellent written and verbal communication skills Strong customer service mindset Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Highly detail-oriented with strong organizational skills Ability to prioritize tasks and meet deadlines in a fast-paced environment Collaborative team player with sound judgment Why This Role Matters As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

Join Our Team as a Desktop Support Analyst I Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst I who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite. Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization. Benefits Overview Savings / Monthly 13% cap Pantry Vouchers 9% deposited every month Christmas Bonus: 25 days of your daily income Vacations – 12 days after the first year Anniversary Bonus – 10 days of base salary Vacation Premium – 40% first year Major Medical Insurance covers you and your immediate family Life Insurance Quarterly Bonus Marriage or Bereavement Time off Maternity/Paternity Time off Ergonomic Chair (remote roles only) 250 pesos monthly stipend for internet and electricity (remote roles only) Role Overview Location: On-Site (Monterrey, Mexico) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage\ Pay Rate: 24,000 MXN (monthly) Transportation: Assistance available (client provided) Your Mission as a Desktop Support Analyst I Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time Install, maintain, and repair computers, servers, peripherals, and related IT equipment Provide technical support for software applications, databases, and client service platforms Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner Ensure software license compliance across supported environments Maintain accurate inventory records and safeguard the physical security of IT assets Perform work in field environments, including bending, kneeling, and climbing as required Complete additional duties and responsibilities as assigned What You Bring to the Team Education & Experience High School Diploma or GED (required) Skills & Abilities Basic computer literacy and familiarity with technical software Strong troubleshooting and problem-solving skills Good verbal and written communication skills Ability to work independently and collaboratively Professional approach to customer interactions Strong organization and time management skills Additional Requirements Ability to lift/carry up to 70 lbs (32 kgs) Comfortable working in varying physical field conditions Why This Role Matters As a Desktop Support Analyst I, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. This role is open to applicants in Mexico only.

Join DYOPATH – A Great Place to Work 5 Years in a Row! We’re proud to be recognized as an amazing workplace year after year. At DYOPATH, we value growth, teamwork, and making technology simple for our clients. Are you driven by solving complex technical challenges, strengthening security, and keeping operations running at peak performance? Now, we’re looking for YOU to join our award-winning team as a SNOC Engineer II (Security) who thrives on analytical thinking, collaboration, and leveling up operational excellence across security, network, systems, and cloud environments. Why You’ll Love Working Here Purposeful Work – Your expertise directly safeguards our technology ecosystem and enhances the reliability of services used across the organization. Growth & Development – From advanced certifications to hands-on experience in multiple domains, this role is designed for continuous skill-building. Innovative Culture – You’ll join a team committed to excellence, collaboration, and staying ahead of emerging threats. Supportive Team Environment – Work alongside talented professionals who share knowledge, celebrate wins, and help each other grow. Awesome Benefits Medical, Dental & Vision Coverage Life Insurance 401(k) with company match “You Pick a Day” paid holiday FSA & HSA options Pet Insurance (because pets are family!) …and much more! Full benefits overview at dyopath.com/careers Role Overview Location: Remote (US) Schedule: 1st Shift (9a to 5p); Monday through Friday Pay Rate: $75,000 (annual) As a SNOC Engineer II, you will play a critical role in detecting and responding to security threats, troubleshooting complex network and system issues, and performing root cause analysis to prevent future incidents. The SNOC Engineer II (Security) works across security, network, systems, and cloud domains to ensure operational stability and compliance. Your Mission as a SNOC Engineer II Detect and respond to security threats across network, systems, and cloud environments. Troubleshoot and resolve complex technical issues, performing root cause analysis to prevent future incidents. Act as an escalation point for unresolved alerts/issues. Mentor SNOC Engineer I team members and assist with technical development. Create and improve Standard Operating Procedures (SOPs) and knowledge base documentation. Collaborate on projects to integrate new technologies and improve reliability. Support compliance initiatives (CMMC, SOC 2, ISO 27001). Security Operations Responsibilities Investigates and responds to complex security alerts (lateral movement, privilege misuse). Performs root cause analysis and recommends remediation actions. Maintains and tunes SIEM and EDR detections to improve accuracy. Supports proactive security initiatives (threat hunting, detection engineering). Mentors Engineer I in effective triage and investigative techniques. Collaborates with clients and internal teams on remediation plans. What You Bring to the Team Education & Certifications Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience). Preferred certifications: CompTIA Security+, CySA+, Network+ Cisco Certified Network Associate (CCNA) Microsoft Certified: Azure Administrator Associate ITIL Foundations Experience & Skills 2+ years in SOC, NOC, IT support, or infrastructure operations. Ability to combine cybersecurity expertise with exceptional customer‑centric communication and engagement. Strong troubleshooting and incident response skills across security, network, systems, and cloud domains. Familiarity with SIEM platforms, monitoring tools, and alert management systems. Excellent communication and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Why This Role Rocks As a SNOC Engineer II, you won’t just resolve incidents, you’ll be a trusted advisor, a mentor, and a key player in strengthening security and operational resilience. You’ll work with passionate professionals, learn new skills, and help shape the future of technology services at DYOPATH. Ready to elevate IT security and operations? Apply now and become our next SNOC Engineer II at DYOPATH!