Back to jobs
New

Product Manager

Remote

 

 

Product Manager (MSP / MSSP Services)

Build What We Sell. Scale What We Deliver. Define What’s Next.

At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business.

We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings.

Role Details

  • Location: Remote (US)
  • Schedule: 1st Shift (8a-5p CST)
  • Pay Rate:  $130,000 (annually)

Why This Role Is Different

This isn’t traditional product management — you will:

  • Define and standardize services, not just features
  • Ensure alignment across Sales, Delivery, Support, and Marketing
  • Build scalable service offerings that are profitable and repeatable
  • Translate technical complexity into clear, sellable solutions
  • Drive AI-enabled service innovation and operational efficiency
  • Directly impact revenue through service design and positioning

What the Product Manager Owns

Service Lifecycle & Product Strategy

  • Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization
  • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)
  • Segment offerings by customer size, vertical, and business unit
  • Ensure alignment between what is marketed, sold, delivered, and supported

Service Catalog & Documentation

  • Maintain a normalized product and service catalog
  • Own all supporting documentation, including internal and client-facing materials
  • Establish governance for documentation standards, templates, and approvals
  • Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)

Pricing & Service Economics

  • Develop and maintain cost models, pricing structures, and MSRP
  • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support)
  • Ensure services are scalable, profitable, and standardized

Cross-Functional Enablement

  • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications
  • Align product needs with training and enablement programs
  • Train internal teams across Sales, Delivery, and Support
  • Act as a translator between technical and non-technical stakeholders

Innovation & Continuous Improvement

  • Define and drive AI-enabled delivery strategies across services
  • Identify opportunities for automation, efficiency, and scalability
  • Establish guardrails to prevent over-customization
  • Create feedback loops across Sales, clients, and internal teams

Go-To-Market & Alignment

  • Partner with Sales and Marketing to ensure accurate positioning and collateral
  • Support service adoption, expansion, and retention through clear value articulation
  • Align offerings with market demand and evolving client needs

Governance & Reporting

  • Build and communicate product roadmaps and release cycles
  • Ensure alignment with compliance requirements, SLAs, and contractual obligations
  • Maintain accountability across cross-functional stakeholders

What Great Looks Like in This Role

You’ll stand out if you:

  • Think in terms of scalable services, not one-off solutions
  • Balance standardization with flexibility for client needs
  • Translate technical services into clear business value
  • Drive alignment across multiple teams without direct authority
  • Focus on profitability, repeatability, and operational efficiency
  • Communicate clearly across technical and non-technical audiences

What You’ll Do in Your First 90 Days

  • Assess current service catalog, documentation, and alignment gaps
  • Define or refine ICPs and service segmentation strategy
  • Identify opportunities for standardization and improved unit economics
  • Establish governance for documentation and service updates
  • Strengthen alignment across Sales, Delivery, and Support

What You Bring

Required

  • 7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
  • Proven success productizing complex service offerings (not just software)
  • Strong experience with IT infrastructure, cloud, or cybersecurity services
  • Ability to create clear, precise documentation and client-facing materials
  • Experience working cross-functionally with Sales, Delivery, and Operations teams
  • Bachelor’s degree in Business or related field
  • Strong English communication skills (written and verbal)

Preferred

  • Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security)
  • Experience in service-based or subscription business models

Certifications

Required (One or More)

  • AIPMM Certified Product Manager (CPM)
  • Professional Scrum Product Owner (PSPO)
  • SAFe Product Owner/Product Manager (POPM)
  • Certified Scrum Product Owner (CSPO)
  • Pragmatic Institute Certification

Preferred

  • PMI Professional in Business Analysis (PMI-PBA)
  • Project Management Professional (PMP)
  • Microsoft or other relevant technical certifications

Key Skills for Success

  • Service design, standardization, and lifecycle management
  • Strong documentation and process development
  • Pricing strategy and cost modeling
  • Cross-functional leadership and stakeholder alignment
  • Analytical thinking with focus on scalability and efficiency
  • Strong organization and attention to detail

Why DYOPATH?

  • You’ll define the services that drive our business
  • Your work directly impacts revenue, scalability, and growth
  • You’ll shape how technical services are packaged and delivered
  • You’ll collaborate across teams to build high-impact solutions

Final Thought

This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you.

This role is open to applicants in the U.S. only. 

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Create a Job Alert

Interested in building your career at DYOPATH? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DYOPATH’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.