Current openings at DYOPATH

Senior Solutions Architect, Private Equity & M&A Work directly with private equity sponsors, operating partners, and portfolio company executives to shape technology strategy, accelerate growth, and create enterprise value across a national portfolio of investments. At DYOPATH, we partner with private equity firms and their portfolio companies to transform technology into a competitive advantage. Through technology advisory, managed services, cybersecurity, cloud modernization, and M&A support, we help investors and executive teams improve operational performance, reduce risk, and maximize enterprise value. Role Details Title: Senior Solutions Architect, Private Equity & M&A Location: Remote Schedule: Monday–Friday, standard business hours Availability: Occasional after-hours support for incidents or escalations Travel: Occasional, based on client and business needs Salary Range: $140,000 - $150,000 USD and sales commission eligible Why DYOPATH? As our Private Equity & M&A Practice continues to grow, we are seeking a Senior Solutions Architect, Private Equity & M&A, to serve as a trusted advisor to private equity sponsors, operating partners, investment teams, and portfolio company leadership. This is not a traditional solutions architecture role. DYOPATH is one of the nation's leading managed service providers and technology consulting organizations, helping businesses solve complex challenges through technology. In this role, you'll have the opportunity to: Work directly with private equity firms, operating partners, and portfolio company executives. Influence strategic business and technology decisions. Support technology due diligence, acquisitions, integrations, and transformation initiatives. Help organizations create measurable value through technology. Shape the future of one of DYOPATH's fastest-growing practices. Build relationships across the private equity ecosystem. You will operate at the intersection of private equity, technology strategy, M&A, cybersecurity, managed services, and business transformation. Working directly with investors and executive leadership teams, you will help organizations assess technology risks, support acquisitions and integrations, improve operational effectiveness, and implement strategies that drive measurable business outcomes. The ideal candidate combines executive presence, business acumen, technical expertise, and a passion for helping organizations leverage technology to drive value creation. Why This Role Is Unique Technology has become a critical lever for value creation within private equity. Investors increasingly rely on technology partners to support due diligence, accelerate growth initiatives, reduce operating risk, improve scalability, and maximize investment returns. As a Senior Solutions Architect within DYOPATH's Private Equity & M&A Practice, you will work directly with private equity sponsors, operating partners, portfolio company executives, and technology leaders to identify opportunities where technology can create measurable business impact. You will help clients navigate technology due diligence, acquisitions, integrations, carve-outs, cybersecurity challenges, modernization initiatives, and operational improvements while serving as a strategic advisor throughout the investment lifecycle. What a Senior Solutions Architect, Private Equity & M&A Will Do Executive Advisory & Client Engagement Lead strategic client engagements from discovery through solution development and transition to delivery. Facilitate discussions with private equity firms, operating partners, investment teams, portfolio company executives, and technology leaders. Understand investment objectives, growth strategies, operational challenges, technology risks, and value creation priorities. Translate complex technical concepts into clear business recommendations and executive-level insights. Serve as a trusted advisor throughout the client relationship lifecycle. Private Equity & M&A Advisory Support technology due diligence and risk assessment initiatives. Evaluate technology environments, cybersecurity posture, infrastructure maturity, scalability, and operational readiness. Participate in acquisition, integration, carve-out, and separation planning efforts. Assist clients in identifying technology-related risks, opportunities, and investment requirements. Support post-acquisition transformation and value creation initiatives. Solutions Strategy & Value Creation Develop technology strategies aligned to client growth objectives and investment goals. Design managed services, cloud, cybersecurity, infrastructure, and digital transformation solutions. Build business cases focused on operational efficiency, risk reduction, scalability, and EBITDA improvement. Align solution recommendations with client objectives, commercial considerations, and long-term value creation plans. Partner with internal teams to develop differentiated and impactful solutions. Pursuit Leadership & Business Development Support strategic pursuits, proposals, executive presentations, RFP responses, and finalist presentations. Develop compelling value propositions focused on business outcomes and investment impact. Collaborate with subject matter experts across cybersecurity, cloud, infrastructure, managed services, and consulting disciplines. Contribute to account growth strategies and relationship development within the private equity community. Support successful transitions from pursuit to delivery. Thought Leadership & Market Engagement Represent DYOPATH's Private Equity & M&A Practice within the marketplace. Participate in private equity conferences, sponsor events, attend executive forums, and engage in networking opportunities. Contribute to thought leadership content, speaking engagements, webinars, and industry discussions. Partner with marketing to strengthen DYOPATH's market presence and positioning. Share client insights and industry trends that help shape service offerings and go-to-market strategies. Practice Development Help develop and enhance reusable intellectual property, including: Technology due diligence frameworks Assessment methodologies Service catalogs • Solution playbooks Pricing models Executive presentation materials Pursuit methodologies Identify opportunities to improve consistency, scalability, and effectiveness across client engagements. Contribute to the continued growth and evolution of DYOPATH's Private Equity & M&A Practice. What We're Looking For Required Qualifications Bachelor's degree in Business, Technology, Finance, Marketing, or a related field, or equivalent experience. Seven or more years of client-facing experience in technology consulting, managed services, cybersecurity, IT outsourcing, digital transformation, solutions architecture, presales, strategic sales, or related fields. Experience leading complex pursuits, executive presentations, and strategic client engagements. Strong communication, facilitation, and stakeholder management skills. Ability to connect technology investments to business outcomes. Preferred Senior Solutions Architect, Private Equity & M&A Qualifications Experience supporting private equity firms, operating partners, investment teams, or portfolio companies. Experience with technology due diligence, M&A integration, carve-outs, or separation initiatives. Experience within an MSP, MSSP, consulting firm, technology advisory practice, or IT services organization. Knowledge of value creation planning, operational improvement initiatives, or technology transformation programs. ITIL, cloud, cybersecurity, project management, or related certifications. What Makes You Successful The Senior Solutions Architect, Private Equity & M&A, is comfortable engaging with executives and can confidently discuss technology strategy, cybersecurity risk, operational performance, and business outcomes. They will understand how technology decisions impact growth, profitability, scalability, and enterprise value. You bring: Strong knowledge of managed services, cybersecurity, cloud solutions, infrastructure, and technology operations. Business and financial acumen, including ROI, operational efficiency, risk mitigation, and value creation principles. Exceptional discovery, facilitation, negotiation, and presentation skills. The ability to translate technical solutions into clear business language. Strong proposal development and executive communication capabilities. A collaborative mindset and ability to influence technical, operational, and executive stakeholders. Strong organizational skills and the ability to manage multiple strategic initiatives simultaneously. Apply today for the Senior Solutions Architect, Private Equity & M&A role. Help investors and portfolio companies leverage technology to accelerate growth, reduce risk, and create lasting value.

Join DYOPATH as a Service Desk Supervisor Are you a passionate IT leader who thrives on developing high-performing teams, delivering exceptional customer experiences, and driving continuous service improvement?DYOPATH is looking for a Service Desk Supervisor to lead a team of service desk professionals while ensuring outstanding technical support and service delivery across the organization. As a Service Desk Supervisor, you'll have the opportunity to shape service delivery, develop future IT leaders, and influence how support is delivered across multiple client environments. This is a hands-on leadership role where your ideas, coaching, and operational expertise will directly impact customer success and team growth. Why You'll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth & Development – Access certifications, training, and clear career paths Award-Winning Culture – Known for delivering outstanding IT services internally and externally Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available; Full details available at dyopath.com/careers Role Overview Location: On-site (Athens, GA) Travel Requirement: Regular travel between client locations within the assigned service area is required. Schedule: 1st Shift EST; Monday through Friday Pay Rate: $68,000 annually Your Mission as a Service Desk Supervisor Lead, mentor, and develop a team of service desk analysts to deliver exceptional technical support and customer service Define, maintain, and manage Service Level Agreements (SLAs) for service desk operations Ensure timely and effective resolution of end-user technical issues and escalations Develop and maintain service desk policies, procedures, and technical documentation Manage service desk budgets, including procurement and maintenance of tools, software, and resources Build and maintain strong relationships with internal customers, vendors, and key stakeholders Prepare and deliver performance reports, metrics, and service insights to senior leadership Support hiring, onboarding, training, coaching, and performance management activities for service desk staff Lead and participate in cross-functional initiatives focused on service delivery and operational improvement Partner with other IT teams to identify, troubleshoot, and resolve complex technical issues Stay current on emerging technologies, industry trends, and IT service management best practices What You Bring to the Team as a Service Desk Supervisor Education & Certifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and relevant experience. HDI Support Center Analyst (HDI-SCA) certification preferred ITIL Foundation certification preferred ITIL Practitioner certification preferred Experience & Skills 5+ years of experience in technical support, preferably within a service desk environment 5+ years of experience in a leadership or management role Strong knowledge of IT Service Management (ITSM) processes and frameworks, including ITIL Experience with ITSM platforms such as ServiceNow or BMC Helix Strong problem-solving skills with the ability to diagnose and resolve complex technical issues Excellent written, verbal, and interpersonal communication skills Strong leadership, coaching, and employee development capabilities Ability to manage competing priorities in a fast-paced environment Experience analyzing service desk metrics and driving operational improvements Strong stakeholder management and customer service orientation Other Requirements Ability to pass a background check prior to hire Ability to work on-site at client facilities in Georgia and North Carolina Why This Service Desk Supervisor Role Matters As a Service Desk Supervisor, you will play a critical leadership role in ensuring the delivery of high-quality technical support while fostering a culture of accountability, collaboration, and continuous improvement. You will lead and develop a team of service desk professionals to maintain service excellence, achieve SLA commitments, and provide exceptional support experiences for end users. Your leadership will directly impact employee productivity, customer satisfaction, and the overall success of DYOPATH's IT service delivery operations. Build Your Career At DYOPATH, many of our leaders started as individual contributors. We invest heavily in certifications, leadership development, and career mobility to help our employees continue growing professionally. Ready to Lead and Grow? If you're passionate about developing people, improving IT service delivery, and making a meaningful impact for clients and teammates alike, we'd love to hear from you. Apply today and help us shape the future of support at DYOPATH.

  Desktop Support Analyst II (Manufacturing Technology Support) 📍 Santa Catarina, Nuevo León, Mexico 💰 $24,000 MXN/month 🚌 Transportation Assistance Available 🏭 Fully On-Site 🗣️ English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users. Support the Technology That Keeps Manufacturing Moving DYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role. As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running. If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you. What Makes This Desktop Support Analyst II Opportunity Unique? Unlike many Desktop Support positions, this Desktop Support Analyst II role provides exposure to: Manufacturing technology Operational Technology (OT) Production-support environments Industrial hardware Business-critical operations You'll work directly with: Desktop computers Printers Scanners Barcode devices Peripheral equipment Manufacturing support systems A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations. Benefits Overview Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Access to client-provided transportation routes Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) You May Be a Great Fit If Your Background Includes Manufacturing IT support Industrial or production-floor technology support Warehouse or logistics technology On-site desktop support Field service or field support Hands-on hardware repair Operational Technology support Technical support for business-critical operations Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply. Realistic Job Preview: This Desktop Support Analyst II position includes: ✅ Working fully on-site ✅ Supporting technology in a manufacturing environment ✅ Walking throughout operational areas during the day ✅ Hands-on troubleshooting and hardware support ✅ Working around industrial equipment and production operations ✅ Collaborating with operations staff, engineers, and business users ✅ Following site safety requirements and PPE guidelines This Opportunity May Not Be the Best Fit If You're Looking For ❌ Remote work ❌ Primarily office-based support ❌ Systems administration ❌ Network engineering ❌ Cloud engineering ❌ Project-based implementation work ❌ Data center operations Candidates who enjoy hands-on technical support and operational environments tend to succeed most in this Desktop Support Analyst II opportunity. What You'll Do As a Desktop Support Analyst II, you will: Provide desktop and end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues affecting users and business operations. Support desktop computers, printers, scanners, barcode devices, and related equipment. Install, configure, maintain, and replace hardware as needed. Escalate issues when appropriate and collaborate with internal and external support teams. Maintain asset management and device inventory records. Deliver excellent customer service while communicating technical information effectively. Participate in continuous improvement efforts that enhance the end-user experience. Support operational and manufacturing technology environments while maintaining established service levels. Required Qualifications Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role. Strong troubleshooting and problem-solving skills. Experience supporting computer hardware and peripheral devices. Ability to diagnose, isolate, and resolve technical issues. Strong communication and customer service skills. Ability to work independently and manage competing priorities. Ability to perform physical tasks associated with supporting technology equipment. Preferred Qualifications Experience supporting technology in manufacturing, warehouse, logistics, or industrial environments. Experience supporting printers, scanners, barcode devices, and other operational equipment. Experience with hardware deployments, break/fix activities, and workstation support. Experience working directly with end users in a hands-on support environment. Exposure to operational technology (OT) or production-support environments. Experience supporting business-critical systems where uptime and rapid response are important. Why DYOPATH? At DYOPATH, our core values guide how we support our clients, our teammates, and our communities: Client Focus Courageous Communication Do the Right Thing Relentless Passion Family Compassion We believe great people deserve great opportunities to grow, learn, and make an impact. As a Desktop Support Analyst II, you'll join a team committed to collaboration, continuous improvement, and delivering exceptional experiences for clients and colleagues alike. What are you waiting for? Apply today! This role is open to applicants in Mexico only. This Desktop Support Analyst II opportunity may also appeal to candidates with experience in Manufacturing IT Support, Technical Support, Hardware Support, Field Service, End User Support, Operational Technology Support, Production Support, and Industrial Technology Support.