Current openings at DYOPATH

Join DYOPATH as a SNOC Engineer III (Security) Are you energized by solving complex security challenges and helping protect environments from evolving cyber threats? DYOPATH is looking for a SNOC Engineer III (Security) who thrives on advanced problem‑solving, technical leadership, and a commitment to operational excellence in a fast‑paced security operations environment. Why You’ll Love Working Here Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day). Grow & Thrive – Certifications, security training, and professional development opportunities. Award-Winning Culture – Known for outstanding service internally and externally. Teamwork & Respect – A collaborative, uplifting environment where achievements are celebrated. Benefits Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Transportation assistance Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Role Overview Location: Remote (Mexio) Schedule: 1st Shift (8a-5p CST); Monday through Friday  Salary: 37,500 MXN (monthly) Your Mission as a SNOC Engineer III (Security) Drive continuous improvement within SNOC security operations by identifying opportunities to enhance monitoring, response workflows, automation, and operational efficiency Serve as the primary escalation point for complex security incidents, providing advanced technical analysis and resolution support to the SNOC engineering team. Support the development and maintenance of operational documentation including security runbooks, incident response procedures, investigation guides, and knowledge base articles. Identify and analyze potential security risks, vulnerabilities, and suspicious activity across network, system, endpoint, identity, and cloud environments, recommending remediation actions. Assist in strengthening security monitoring capabilities by improving detection logic, tuning alerts, and contributing to SIEM analytics rules and automation workflows. Provide mentorship and technical guidance to junior SNOC engineers during investigations, troubleshooting, and incident response activities. Support security compliance initiatives by ensuring operational activities, incident investigations, and response actions are properly documented to support audits and reporting. Participate in validation and testing of incident response procedures, disaster recovery plans, and operational readiness exercises. Security Operations Act as the technical lead for high-severity security incidents, coordinating investigation activities and guiding containment, eradication, and recovery efforts. Perform advanced threat analysis using SIEM, EDR, identity protection, and network telemetry platforms to identify malicious or suspicious activity. Investigate complex security alerts and correlated incidents across endpoint, identity, email, cloud, and network security platforms. Develop and refine detection capabilities including SIEM analytics rules, threat hunting queries, alert enrichment logic, and automated response playbooks. Provide escalation support during major incidents, assisting with root cause analysis, containment strategies, and post-incident documentation. Collaborate with engineering, infrastructure, and client teams to implement remediation actions and long-term risk mitigation strategies. Support onboarding and integration of security telemetry from new platforms and security technologies into the monitoring environment. Ensure security investigations, incidents, and operational actions are accurately documented within ticketing and case management systems. What You Bring to the Team Education & Certifications Bachelor’s degree in Cybersecurity, Information Technology, or related field preferred (or equivalent experience). Preferred professional certifications: GIAC (GCIH, GCIA, GCFA) CompTIA CySA+ or CASP+ Microsoft Certified: Azure Security Engineer Associate AWS Certified Security – Specialty Cisco CCNP or equivalent Experience & Skills Advanced knowledge of security operations, incident investigation, and threat detection methodologies. Experience with SIEM and security monitoring platforms such as Microsoft Sentinel, Wazuh, SentinelOne, or similar technologies. Strong understanding of networking fundamentals, endpoint security, identity protection, and cloud security environments (Azure, AWS, or similar). Experience performing advanced log analysis, threat hunting, and alert triage across multiple telemetry sources. Ability to troubleshoot complex security issues and provide leadership during high-severity operational events. Strong written and verbal communication skills for both internal operational documentation and client-facing discussions. Experience improving security monitoring through detection engineering, alert tuning, and security automation. Familiarity with security frameworks, compliance standards, and operational security best practices. Why This Role Rocks As a SNOC Engineer III (Security), you won’t just respond to threats—you will help shape DYOPATH’s security posture. You’ll lead advanced investigations, engineer better detection capabilities, mentor teammates, and make a direct impact on protecting clients. You’ll grow your expertise while contributing to a team that values collaboration, curiosity, and continuous improvement. This role is open to applicants in Mexico only.   

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth & Development – Access certifications, training, and clear career paths Award-Winning Culture – Known for delivering outstanding IT services internally and externally Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available Full details available at dyopath.com/careers Role Overview Location: On-site (Waco, TX) Schedule: 1st Shift (7a-4:30p CST); Monday through Friday  Pay Rate: $22/hour Your Mission as a Desktop Support Analyst I Provide technical support for desktops, laptops, printers, scanners, and peripherals Troubleshoot hardware and software issues via phone, chat, or in person Install, deploy, and maintain company systems and applications Track and resolve incidents using internal ticketing systems while meeting SLAs Perform software updates, including Microsoft security patches and antivirus signatures Document processes and create knowledge base articles Act as a liaison with third-party vendors and technicians Order parts for hardware maintenance and repairs Participate in special projects and continuous improvement initiatives What You Bring to the Team Education & Certifications Bachelor’s degree in Computer Science, IT, or a related fieldOR 2 years of equivalent work experience A+ Certification preferred  Experience & Skills Intermediate troubleshooting skills for hardware and software Familiarity with Microsoft O365 Suite and SharePoint Strong written and verbal communication skills Detail-oriented with a strong customer service focus Ability to prioritize tasks effectively Ability to work collaboratively in a team environment Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Why This Role Matters As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement. Apply Today If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.