Current openings at DYOPATH

  Join Our Team as a Desktop Support Analyst II Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site. This is a hands-on, on-site IT support position located within a large manufacturing environment in Santa Catarina, Nuevo León. You will provide direct technical support to employees across different departments, troubleshooting and repairing computers, hardware, software, peripherals, and other IT systems used throughout the facility. This position offers an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, hardware support, and direct interaction with end users. The primary focus of the role is maintaining and supporting workplace technology, resolving technical issues, and ensuring employees have the tools they need to be successful in a fast-paced manufacturing environment.  Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support. Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools. Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture. Meaningful Impact – Your work directly supports productivity, learning, and day-to-day operations across the organization. Benefits Overview Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Access to client-provided transportation routes Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Desktop Support Analyst II Overview Location: On-site (Santa Catarina, Nuevo León, Mexico) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage Pay Rate: 24,000 MXN (monthly) Transportation: Access to client-provided transportation routes Your Mission as a Desktop Support Analyst II Support factory floor PCs and end users throughout the manufacturing environment, including troubleshooting hardware, software, peripherals, and robotic systems used on the production line. Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time. Install, maintain, and repair computers, servers, peripherals, and related IT equipment. Provide technical support for software applications, databases, and client service platforms. Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions. Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner. Ensure software license compliance across supported environments. Maintain accurate inventory records and safeguard the physical security of IT assets. Perform work in field environments, including bending, kneeling, and climbing as required. Complete additional duties and responsibilities as assigned. Education & Experience Diploma Skills & Abilities Basic computer literacy and familiarity with technical software. Hands-on break-fix and hardware troubleshooting expertise. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Ability to work independently and collaboratively. Professional approach to customer interactions. Strong organization and time management skills. ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN). Experience providing hands-on desktop support in a manufacturing, industrial, warehouse, or production environment preferred. Additional Requirements Ability to lift/carry up to 70 lbs (32 kgs). Comfortable working in varying physical field conditions. Ability to be agile in field environments, including bending, kneeling, and climbing as required. Why This Role Matters As a Desktop Support Analyst II, you are a trusted technical partner who ensures systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. Working directly within a manufacturing environment, you will play a critical role in supporting the technology that enables employees and operations to perform at their best every day. This role is open to applicants in Mexico only.

Senior Solutions Architect, Private Equity & M&A Work directly with private equity sponsors, operating partners, and portfolio company executives to shape technology strategy, accelerate growth, and create enterprise value across a national portfolio of investments. At DYOPATH, we partner with private equity firms and their portfolio companies to transform technology into a competitive advantage. Through technology advisory, managed services, cybersecurity, cloud modernization, and M&A support, we help investors and executive teams improve operational performance, reduce risk, and maximize enterprise value. Role Details Title: Senior Solutions Architect, Private Equity & M&A Location: Remote Schedule: Monday–Friday, standard business hours Availability: Occasional after-hours support for incidents or escalations Travel: Occasional, based on client and business needs Salary Range: $140,000 - $150,000 USD and sales commission eligible Why DYOPATH? As our Private Equity & M&A Practice continues to grow, we are seeking a Senior Solutions Architect, Private Equity & M&A, to serve as a trusted advisor to private equity sponsors, operating partners, investment teams, and portfolio company leadership. This is not a traditional solutions architecture role. DYOPATH is one of the nation's leading managed service providers and technology consulting organizations, helping businesses solve complex challenges through technology. In this role, you'll have the opportunity to: Work directly with private equity firms, operating partners, and portfolio company executives. Influence strategic business and technology decisions. Support technology due diligence, acquisitions, integrations, and transformation initiatives. Help organizations create measurable value through technology. Shape the future of one of DYOPATH's fastest-growing practices. Build relationships across the private equity ecosystem. You will operate at the intersection of private equity, technology strategy, M&A, cybersecurity, managed services, and business transformation. Working directly with investors and executive leadership teams, you will help organizations assess technology risks, support acquisitions and integrations, improve operational effectiveness, and implement strategies that drive measurable business outcomes. The ideal candidate combines executive presence, business acumen, technical expertise, and a passion for helping organizations leverage technology to drive value creation. Why This Role Is Unique Technology has become a critical lever for value creation within private equity. Investors increasingly rely on technology partners to support due diligence, accelerate growth initiatives, reduce operating risk, improve scalability, and maximize investment returns. As a Senior Solutions Architect within DYOPATH's Private Equity & M&A Practice, you will work directly with private equity sponsors, operating partners, portfolio company executives, and technology leaders to identify opportunities where technology can create measurable business impact. You will help clients navigate technology due diligence, acquisitions, integrations, carve-outs, cybersecurity challenges, modernization initiatives, and operational improvements while serving as a strategic advisor throughout the investment lifecycle. What a Senior Solutions Architect, Private Equity & M&A Will Do Executive Advisory & Client Engagement Lead strategic client engagements from discovery through solution development and transition to delivery. Facilitate discussions with private equity firms, operating partners, investment teams, portfolio company executives, and technology leaders. Understand investment objectives, growth strategies, operational challenges, technology risks, and value creation priorities. Translate complex technical concepts into clear business recommendations and executive-level insights. Serve as a trusted advisor throughout the client relationship lifecycle. Private Equity & M&A Advisory Support technology due diligence and risk assessment initiatives. Evaluate technology environments, cybersecurity posture, infrastructure maturity, scalability, and operational readiness. Participate in acquisition, integration, carve-out, and separation planning efforts. Assist clients in identifying technology-related risks, opportunities, and investment requirements. Support post-acquisition transformation and value creation initiatives. Solutions Strategy & Value Creation Develop technology strategies aligned to client growth objectives and investment goals. Design managed services, cloud, cybersecurity, infrastructure, and digital transformation solutions. Build business cases focused on operational efficiency, risk reduction, scalability, and EBITDA improvement. Align solution recommendations with client objectives, commercial considerations, and long-term value creation plans. Partner with internal teams to develop differentiated and impactful solutions. Pursuit Leadership & Business Development Support strategic pursuits, proposals, executive presentations, RFP responses, and finalist presentations. Develop compelling value propositions focused on business outcomes and investment impact. Collaborate with subject matter experts across cybersecurity, cloud, infrastructure, managed services, and consulting disciplines. Contribute to account growth strategies and relationship development within the private equity community. Support successful transitions from pursuit to delivery. Thought Leadership & Market Engagement Represent DYOPATH's Private Equity & M&A Practice within the marketplace. Participate in private equity conferences, sponsor events, attend executive forums, and engage in networking opportunities. Contribute to thought leadership content, speaking engagements, webinars, and industry discussions. Partner with marketing to strengthen DYOPATH's market presence and positioning. Share client insights and industry trends that help shape service offerings and go-to-market strategies. Practice Development Help develop and enhance reusable intellectual property, including: Technology due diligence frameworks Assessment methodologies Service catalogs • Solution playbooks Pricing models Executive presentation materials Pursuit methodologies Identify opportunities to improve consistency, scalability, and effectiveness across client engagements. Contribute to the continued growth and evolution of DYOPATH's Private Equity & M&A Practice. What We're Looking For Required Qualifications Bachelor's degree in Business, Technology, Finance, Marketing, or a related field, or equivalent experience. Seven or more years of client-facing experience in technology consulting, managed services, cybersecurity, IT outsourcing, digital transformation, solutions architecture, presales, strategic sales, or related fields. Experience leading complex pursuits, executive presentations, and strategic client engagements. Strong communication, facilitation, and stakeholder management skills. Ability to connect technology investments to business outcomes. Preferred Senior Solutions Architect, Private Equity & M&A Qualifications Experience supporting private equity firms, operating partners, investment teams, or portfolio companies. Experience with technology due diligence, M&A integration, carve-outs, or separation initiatives. Experience within an MSP, MSSP, consulting firm, technology advisory practice, or IT services organization. Knowledge of value creation planning, operational improvement initiatives, or technology transformation programs. ITIL, cloud, cybersecurity, project management, or related certifications. What Makes You Successful The Senior Solutions Architect, Private Equity & M&A, is comfortable engaging with executives and can confidently discuss technology strategy, cybersecurity risk, operational performance, and business outcomes. They will understand how technology decisions impact growth, profitability, scalability, and enterprise value. You bring: Strong knowledge of managed services, cybersecurity, cloud solutions, infrastructure, and technology operations. Business and financial acumen, including ROI, operational efficiency, risk mitigation, and value creation principles. Exceptional discovery, facilitation, negotiation, and presentation skills. The ability to translate technical solutions into clear business language. Strong proposal development and executive communication capabilities. A collaborative mindset and ability to influence technical, operational, and executive stakeholders. Strong organizational skills and the ability to manage multiple strategic initiatives simultaneously. Apply today for the Senior Solutions Architect, Private Equity & M&A role. Help investors and portfolio companies leverage technology to accelerate growth, reduce risk, and create lasting value.

Join Our Team as a Field Service Technician Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Field Service Technician who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site. This is a hands-on, on-site IT support position located within a large manufacturing environment in Santa Catarina, Nuevo León. You will provide direct technical support to employees across different departments, troubleshooting and repairing computers, hardware, software, peripherals, and other IT systems used throughout the facility. This position offers an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, hardware support, and direct interaction with end users. The primary focus of the role is maintaining and supporting workplace technology, resolving technical issues, and ensuring employees have the tools they need to be successful in a fast-paced manufacturing environment.  Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support. Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools. Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture. Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization. Benefits Overview Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Access to client-provided transportation routes Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Role Overview Location: On-Site (Santa Catarina) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday–Friday, with willingness for weekend/holiday coverage Pay Rate: 21,600 MXN (monthly) Transportation: Access to client-provided transportation routes Your Mission as a Field Service Technician Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor support queues and big-screen tracking systems to identify, prioritize, and respond to issues in real time Install, maintain, and repair computers, servers, peripherals, and related IT equipment Provide technical support for software applications, databases, and client service platforms Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions Troubleshoot and resolve hardware, software, and service outages efficiently Ensure software license compliance across supported environments Maintain accurate inventory records and safeguard IT assets Perform work in active field environments (bending, kneeling, climbing as needed) Complete additional duties as assigned What You Bring to the Team Education & Experience High School Diploma or GED (required) Skills & Abilities Basic computer literacy and familiarity with technical software Strong troubleshooting and problem-solving skills Good verbal and written communication skills Must have intermediate English proficiency (reading, writing & speaking) Ability to work independently and collaboratively Professional, customer-focused approach Strong organization and time management skills Additional Requirements Ability to lift/carry up to 70 lbs (32 kg) Comfortable working in varying physical field conditions Why This Role Matters As a Field Service Technician, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. This role is open to applicants in Mexico only.