Desktop Support Analyst II (Manufacturing Technology Support)

• 📍 Santa Catarina, Nuevo León, Mexico
• 💰 $24,000 MXN/month
• 🚌 Transportation Assistance Available
• 🏭 Fully On-Site
• 🗣️ English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users.

Support the Technology That Keeps Manufacturing Moving

DYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role.

As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.

If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.

What Makes This Desktop Support Analyst II Opportunity Unique?

Unlike many Desktop Support positions, this Desktop Support Analyst II role provides exposure to:

• Manufacturing technology
• Operational Technology (OT)
• Production-support environments
• Industrial hardware
• Business-critical operations

You'll work directly with:

• Desktop computers
• Printers
• Scanners
• Barcode devices
• Peripheral equipment
• Manufacturing support systems

A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.

Benefits Overview

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Access to client-provided transportation routes
• Quarterly performance bonus opportunities
• Paid life events leave (parental, marriage, bereavement)

You May Be a Great Fit If Your Background Includes

• Manufacturing IT support
• Industrial or production-floor technology support
• Warehouse or logistics technology
• On-site desktop support
• Field service or field support
• Hands-on hardware repair
• Operational Technology support
• Technical support for business-critical operations

Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply.

Realistic Job Preview: This Desktop Support Analyst II position includes:

• ✅ Working fully on-site
• ✅ Supporting technology in a manufacturing environment
• ✅ Walking throughout operational areas during the day
• ✅ Hands-on troubleshooting and hardware support
• ✅ Working around industrial equipment and production operations
• ✅ Collaborating with operations staff, engineers, and business users
• ✅ Following site safety requirements and PPE guidelines

This Opportunity May Not Be the Best Fit If You're Looking For

• ❌ Remote work
• ❌ Primarily office-based support
• ❌ Systems administration
• ❌ Network engineering
• ❌ Cloud engineering
• ❌ Project-based implementation work
• ❌ Data center operations

Candidates who enjoy hands-on technical support and operational environments tend to succeed most in this Desktop Support Analyst II opportunity.

What You'll Do

As a Desktop Support Analyst II, you will:

• Provide desktop and end-user support for hardware, software, and peripheral devices.
• Troubleshoot and resolve technical issues affecting users and business operations.
• Support desktop computers, printers, scanners, barcode devices, and related equipment.
• Install, configure, maintain, and replace hardware as needed.
• Escalate issues when appropriate and collaborate with internal and external support teams.
• Maintain asset management and device inventory records.
• Deliver excellent customer service while communicating technical information effectively.
• Participate in continuous improvement efforts that enhance the end-user experience.
• Support operational and manufacturing technology environments while maintaining established service levels.

Required Qualifications

• Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting computer hardware and peripheral devices.
• Ability to diagnose, isolate, and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Ability to perform physical tasks associated with supporting technology equipment.

Preferred Qualifications

• Experience supporting technology in manufacturing, warehouse, logistics, or industrial environments.
• Experience supporting printers, scanners, barcode devices, and other operational equipment.
• Experience with hardware deployments, break/fix activities, and workstation support.
• Experience working directly with end users in a hands-on support environment.
• Exposure to operational technology (OT) or production-support environments.
• Experience supporting business-critical systems where uptime and rapid response are important.

Why DYOPATH?

At DYOPATH, our core values guide how we support our clients, our teammates, and our communities:

• Client Focus
• Courageous Communication
• Do the Right Thing
• Relentless Passion
• Family Compassion

We believe great people deserve great opportunities to grow, learn, and make an impact. As a Desktop Support Analyst II, you'll join a team committed to collaboration, continuous improvement, and delivering exceptional experiences for clients and colleagues alike. What are you waiting for? Apply today!

This role is open to applicants in Mexico only. This Desktop Support Analyst II opportunity may also appeal to candidates with experience in Manufacturing IT Support, Technical Support, Hardware Support, Field Service, End User Support, Operational Technology Support, Production Support, and Industrial Technology Support.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.