Current openings at DYOPATH

  Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members. Why You’ll Love Working Here Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day) Growth & Development – Opportunities for certifications, skill-building, and career progression Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment Recognition & Impact – Your expertise directly improves user experience and operational efficiency Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match Paid holidays, including “You Pick a Day” FSA and HSA options Pet insurance Additional benefits available Role Overview Location: On-Site (Tucson, AZ) Schedule: 1st Shift; Monday through Friday Pay Rate: $25 Your Mission as a Desktop Support Analyst II Provide advanced technical support for desktops, laptops, mobile devices, and peripherals Analyze and resolve complex user incidents and service requests Install, deploy, and maintain hardware and software systems Troubleshoot issues via in-person, phone, or chat support Manage and resolve tickets using internal or client ticketing systems while meeting SLAs Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades Support networking-related issues and endpoint connectivity Order and manage hardware parts for maintenance and repairs Create, update, and maintain knowledge base documentation Act as a liaison with third-party vendors and technicians Conduct root cause analysis (RCA) for recurring issues Document processes and develop clear procedures for self-service capabilities Mentor and support Level I and Associate Desktop Support Analysts Participate in continuous improvement initiatives and operational enhancements What You Bring to the Team Education & Certifications Required: Bachelor’s degree in Computer Science, IT, or related fieldOR 4+ years of equivalent work experience A+ Certification Preferred: Network+ Certification Prior experience as a Desktop Support Analyst I Experience & Skills Strong experience supporting PC hardware and peripheral devices Intermediate to advanced troubleshooting skills (hardware & software) Experience with Microsoft O365 Suite and SharePoint Familiarity with Active Directory and user support Knowledge of ITIL or change management practices Ability to perform root cause analysis (RCA) Experience supporting mobile devices (preferred) Proficiency with ticketing systems and incident tracking Excellent written and verbal communication skills Strong customer service mindset Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Highly detail-oriented with strong organizational skills Ability to prioritize tasks and meet deadlines in a fast-paced environment Collaborative team player with sound judgment Why This Role Matters As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

Join Our Team as a Desktop Support Analyst II Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site. Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.Team-Oriented Environment – Work closely with colleagues at all organizational levels in a collaborative, service-focused culture.Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization. Benefits Overview Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Transportation assistance Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Desktop Support Analyst II Overview Location: Onsite (Monterrey, Mexico) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage Pay Rate: 24,000 MXN (monthly) Transportation: Assistance available (client provided) Your Mission as a Desktop Support Analyst II Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time. Install, maintain, and repair computers, servers, peripherals, and related IT equipment.t Provide technical support for software applications, databases, and client service platforms. Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner Ensure software license compliance across supported environments Maintain accurate inventory records and safeguard the physical security of IT assets Perform work in field environments, including bending, kneeling, and climbing as required Complete additional duties and responsibilities as assigned What You Bring to the Team Education & Experience High School Diploma or GED (required) Skills & Abilities Basic computer literacy and familiarity with technical software Hands-on break-fix and hardware troubleshooting expertise  Strong troubleshooting and problem-solving skills Good verbal and written communication skills Ability to work independently and collaboratively Professional approach to customer interactions Strong organization and time management skills ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN) Additional Requirements Ability to lift/carry up to 70 lbs (32 kgs) Comfortable working in varying physical field conditions Ability to be agile in field environments, including bending, kneeling, and climbing as required Why This Role Matters As a Desktop Support Analyst II, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. This role is open to applicants in Mexico only.