New

Operations Associate

Mountain View, US

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

About the Program

The EarnIn Operations Apprenticeship Program is an early-career development program designed for individuals who want to build a career in Operations. This is not a traditional customer support role. This program is designed to identify and develop future Operations talent at EarnIn. The most common career path after successful performance in the program is progression into an Operations role within the Care organization.

The goal of this program is to:

  • Identify high-potential talent for future Operations roles (e.g., Associate Operations Specialist, AI Operations, Analytics).
  • Develop strong business judgment, product understanding, and critical thinking.
  • Build the next generation of Operations leaders at EarnIn.

Program Structure

Months 0–3: Foundations Training

  • Intensive product and customer experience training.
  • Hands-on chat and queue support to build real-world judgment.
  • Coaching on root cause analysis and problem-solving.
  • Deep understanding of EarnIn’s product ecosystem and customer experience

Months 4–6: Increased Ownership & Operational Exposure

  • Continued frontline ownership with increased autonomy and accountability to core metrics (quality, productivity, customer impact).
  • Exposure to key operational areas including:
    • Analytics & metrics
    • Operational insight generation
    • Management fundamentals
    • Training & documentation
  • Increased responsibility and visibility.

Month 6: Evaluation & Career Pathing

At the 6-month mark, apprentices will participate in a formal performance evaluation and career discussion. Apprentices who demonstrate strong performance, learning velocity, and operational judgment will continue to develop within the program and may be considered for future roles within Operations.

The most common and natural pathway after 1 year is:

  • Associate Operations Specialist (Magic Maker) — continuing to grow within Care Operations and taking on group-level performance ownership.

In select cases, and depending on demonstrated strengths and current business needs, apprentices may be eligible to apply for other roles across Operations (e.g., AI Operations, Analytics). These opportunities are not guaranteed and are subject to role availability and performance alignment.

What You’ll Do

Customer Experience Foundations

  • Support Community Members (CMs) via live chat and queue tasks.
  • Resolve product issues using critical thinking and sound judgment.
  • Deliver empathetic, high-quality interactions.
  • Identify root causes, not just surface-level problems.
  • Document patterns and insights to improve processes.

Operational Learning & Insight Development

  • Contribute to documentation, SOP improvements, and process refinement.
  • Identify recurring issues and propose upstream improvements.
  • Participate in shadow sessions and feedback loops.
  • Develop fluency in EarnIn’s product ecosystem.

Growth & Development

  • Actively seek feedback and coaching.
  • Demonstrate increasing ownership over outcomes.
  • Show readiness for broader operational responsibility.

What We’re Looking For

  • Candidates located near our Mountain View office or familiar with commuting to the area are highly preferred.
  • Must have the ability to work onsite 5 days per week.
  • Internship, work, or leadership experience during school is a strong plus.
  • Technical majors or coding bootcamp experience are highly valued.
  • Curious, proactive, and coachable mindset.
  • Strong written and verbal communication skills.
  • High ownership mentality and willingness to learn quickly.
  • Analytical thinking and comfortable working with data.

Important Details

  • This program is designed to develop future Operations leaders — not long-term frontline agents.
  • The US base salary range for this full-time, fixed-term position is $65,000 – $75,000 non-exempt + benefits. Compensation is determined by role, level, and location.
  • This is a full-time position with a performance evaluation at the 6 month mark
  • Some weekend shift flexibility may be required.
  • This role is fully in-office in Mountain View, CA

Why This Program Exists

We believe the best Operations leaders understand the frontline deeply. This program is designed to build that foundation and then elevate high performers into roles with broader business impact. If you’re excited about learning how operations, product, and customer experience intersect, and you’re willing to work hard to earn your next step, this program is for you.

#LI-Onsite

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

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