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Operations Manager

New York, New York, United States

Positions Report to: Director of Operations

Start/End Date: 2025-2026 School Year with option to renew based on job performance

Hours: 8:00 am – 4:30 pm + some out of school time responsibilities

Compensation: The salary range for this role is $62,400 - $81,418. (We believe in compensating staff members fairly in relation to each other. We take into consideration qualifications, credentials, years of experience, and one's impact on behalf of the organization - internal and external equity is taken seriously. East Harlem Scholars Academies also offers a comprehensive benefits package.) 

Who We Are

Founded in 1958 as a children’s reading group, East Harlem Tutorial Program (EHTP) has grown into a dynamic multi-site after-school program for students in traditional public schools and a network of public charter schools dedicated to dramatically increasing the college graduation rate in East Harlem. We believe that all young people deserve access to an excellent education without having to leave their community. East Harlem is a vibrant neighborhood that has long faced systemic educational inequities, and we work in close partnership with students and families to help them unlock their limitless potential. Our schools and programs provide rigorous, engaging academics combined with holistic support, ensuring that students develop the critical thinking skills, confidence, and knowledge necessary to excel in college and beyond.

At EHTP, we strive to be an agent of change in the fight for racial equity, recognizing that education is a powerful tool for transformation. Through a rigorous, student-centered curriculum, we prepare our scholars to challenge the status quo, think critically, and become leaders who shape a more just world. Our commitment to anti-racism is woven into every aspect of our work—from our instructional practices and professional development to our organizational policies and community engagement. As educators and staff, we continually examine our own biases and identities, ensuring that our classrooms and programs are spaces of inclusion, empowerment, and academic excellence. Read our racial equity statement here.

About the Opportunity

The Operations Manager will work with the Director of Operations to oversee the day-to-day operations at East Harlem Scholars Academy High School (2017 1st Avenue). The Operations Manager plays a key role in ensuring a consistent experience for both families and staff as they matriculate through our schools. Operations managers are the leaders in ensuring families have a number of joyful and informative touch points with the school and that students have events and trips to celebrate and extend their learning. 

Who You Are

  • Excellent interpersonal and phone skills
  • Exceptional oral and written communication skills
  • Pointed discretion to keep sensitive information confidential
  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
  • Willingness to be flexible and attend to a variety of given tasks
  • Ability to remain calm and effectively multitask in a fast-paced environment
  • Ability to effectively manage the school receptionist
  • Spanish proficiency strongly preferred
  • Bachelor’s degree in business administration/human resources, or equivalent experience, Master’s degree preferred
  • 1-2 years in an operations-related role, school-based experience strongly preferred

What Success Looks Like

Responsibilities of the Operations Manager will include, but are not limited to:

Student Records and Data:

  • Update contact information for students each trimester and distribute updated student contact information to faculty and staff
  • Maintain internal class lists
  • Track absences, early dismissals and tardy students monthly to identify trends
  • Implement attendance procedures and produce daily, weekly, monthly and annual reports
  • Collect and submit data for Federal, State and City reports
  • Complete the bi-monthly tuition invoice reconciliations for enrollment and notify administration of changes in enrollment
  • Ensure compliance with FERPA guidelines for student records and ensure student permanent records are complete, up-to-date and confidential
  • Collect all medical and lunch forms, as necessary during enrollment, and liaise with the nurse and State, respectively to ensure full compliance

Admissions and Enrollment

  • Prepare for and attend recruitment fairs and visits, new student orientations, and other necessary parent workshops
  • Record and analyze annual student attrition information to inform admissions openings for following school year
  • Support the organization of the annual lottery process and follow through on lottery outcomes to ensure compliance with charter school admissions regulations
  • Assist in the organization of open-houses, student and family tours and new student orientations
  • Oversee the enrollment process for informing families of the lottery results to receiving new student enrollment paperwork
  • Ensure completion of Home Language Surveys for new entrants and analyze results in conjunction with the ELL Teacher to determine the administration of the Lab-R assessment

School Administration

  • Coordinate mandated fire-drills with Director of Operations
  • Assist with administering the annual SUNY and DOE parent surveys
  • Coordinate with the Office of Pupil Transportation (OTP) to establish bus ridership for all instructional days and Metrocards for eligible students
  • Perform recess, lunch, arrival, and dismissal duties at the designated times
  • Liaise with the school nurse to ensure that all medical records are up to date and that necessary medical information is disseminated to school staff
  • Manage the school food services, including but not limited to, collection of lunch forms, submitting lunch counts to NYSED, ensuring compliance with all health regulations, ensuring smooth and efficient lunch services in all classrooms
  • Complete other appropriate duties as assigned

Main Office Oversight:

  • Ensure a neat and tidy main office
  • Manage the school receptionist
  • Oversee the general school logistics and tidiness

Thank you in advance for taking the time to apply to East Harlem Scholars Academies.

 

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