Back to jobs
New

VIP Customer Service Specialist

Lima, Perú

 

What you will do:

 

As a bilingual Spanish and English speaking “VIP Customer Service Representative” you will oversee, nurture, and develop relationships with high-value customers, with a strong focus on retention, satisfaction, and maximizing Customer Lifetime Value (CLV). Your main goal is to maintain regular contact with VIPs to understand their needs and expectations, providing fast responses and effective solutions. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. 

Your Squad:

 

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

 

Work Schedule: Please note, this role will be based in our office in Lima, Perú.

The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work.  

Who are we?

Easygo is a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our brands include Stake.com, Kick.com & Twist Gaming, with more in the pipeline. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks, and we have launched additional brands to support this. Stake & Kick are used by millions of people around the world and you’ll see their logos on the Alfa Romeo F1 Team, Everton & Watford Jerseys, the UFC, and Drake and e-gamers. The last 2 years have been huge for us, we have grown from 20 to 200+ team members. Whilst the products that we build are global, the majority of the team sits in Melbourne at our Australian headquarters in the heart of the CBD where we have 3 amazing offices in the same building with all the bells and whistles you could ever want including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and a pub lunch.


Click play, on your career today!

Main Duties and Responsibilities:

  • Oversee, nurture, and develop relationships with high-value customers, with a strong focus on retention, satisfaction, and maximizing Customer Lifetime Value (CLV).
  • Maintain regular contact with VIPs to understand their needs and expectations, providing fast responses and effective solutions.
  • Proactively identify VIP customer needs, pain points, and preferences to offer tailored promotions, rewards, and exclusive experiences adapted to the Peruvian market.
  • Analyze gaming patterns, preferences, and historical data to optimize personalized offers.
  • Work closely with Product, Marketing, Payments, and Support teams to ensure service consistency and excellence.
  • Coordinate unique experiences, including exclusive tournaments, gifts, trips, and special access.
  • Measure VIP portfolio performance, churn, revenue, and customer satisfaction, and propose data-driven improvements.
  • Coordination with Customer Service, Risk, and CRM teams, ensuring a smooth, efficient VIP operation aligned with local regulations.

 

Work experience and skills:

  • Excellent native-level Spanish communication skills, both written and verbal.
  • English is a strong plus for interacting with international teams.
  • Experience managing customer portfolios in iGaming, sports betting, online casino, fintech, entertainment, or digital services.
  • Proven experience in direct customer relationship management, longterm relationship building, and handling customer needs and pain points.
  • Solid knowledge of VIP management, CRM tools, customer segmentation, and campaign execution.
  • Goal-oriented, analytical profile with experience working with KPIs and performance metrics.
  • Strong commercial mindset and a clear understanding of what drives revenue and long-term customer value.
  • High attention to detail and excellent communication skills.
  • Genuine passion for sports and online casino; you understand and speak the language of our players.

 

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Create a Job Alert

Interested in building your career at Easygo? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Easygo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.