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Social and Community Coordinator

Bogotá, Colombia

What you will do:

As the Social and Community Coordinator you would play a pivotal role in building, engaging, and nurturing our online communities across all our social media platforms. You will be responsible for fostering meaningful relationships with our audience, managing brand reputation, and driving community growth through strategic engagement and content initiatives.

You will also respond to player inquiries, create and curate our community sentiment reports, support our campaign executions, and utilize advanced social media tools to track performance and optimize engagement strategies.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who are passionate about social media and engaging with users. So, if you've passionate about social media, real-time interaction, sports, and engaging with users, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Main Duties and Responsibilities:

  • Assist with customer support queries on social platforms, escalating complex issues while providing first line community support to our players.
  • Manage and maintain social media accounts across platforms including X (Twitter), Instagram, Facebook, TikTok, Discord, Reddit, and emerging platforms. 
  • Develop and implement strategies to grow the social pages, maintain, and nurture our online communities, fostering loyalty and advocacy. 
  • Track, analyze, and report on community performance metrics, sentiment / engagement rates, and community growth indicators
  • Communicate with players through onsite chats, forums, and direct messages.
  • Assist with some creative social content, be that written or visual, when required.
  • Create and support both existing and new competitions, bonus initiatives, or promotional events when required.
  • Stay updated with industry trends and incorporate insights.
  • Ensure all content and interactions comply with platform guidelines, industry regulations, and brand safety standards

Requirements:

  • Minimum 1 – 2 years experience in administration, customer service or a community related role.
  • Able to demonstrate strong verbal and written communication skills with the ability to adapt your tone for different audiences and platforms.
  • Able to manage multiple social media accounts simultaneously. (Instagram, X/Twitter, TikTok, Facebook)
  • You have the experience with growing, maintaining, and managing an online community or client base with measurable engagement results.
  • Ability to thrive in a face paced dynamic environment, and handle challenges with a positive outlook.
  • You possess strong verbal and written communication skills

Desirable Qualifications:

  • Bachelor's degree in Marketing, Communications, Digital Media, Public Relations, or related field
  • Specialized knowledge of emerging platforms, advanced features, and platform specific best practices
  • Experience with social media management tools (Hootsuite, Sprout Social, Buffer) and social listening platforms (Brandwatch, Mention, Hootsuite Insights)
  • Experience in managing online reputation and handling crisis communication scenarios
  • Understanding of iGaming, entertainment, or related industries and their unique community dynamics
  • Proficiency in data analysis tools and ability to derive actionable insights from community engagement metrics

Benefits:

Some of the perks of working for us:

  • Flexible working hours
  • Life insurance coverage
  • Medical Insurance
  • Additional vacation days
  • 7 personal days off per year
  • Office amenities.
  • Birthday gift card
  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
  • Annual training and development budget

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