Project Owner Fraud Prevention & Chargeback

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.

About the Position:

We are looking for a Project Owner with experience in fraud prevention and chargeback management to lead strategic and operational projects focused on transaction security and mitigation of financial risks.
You will be responsible for connecting product, technology, operations, risk, and customer service teams, ensuring the delivery of effective solutions, stakeholder alignment, and the continuous evolution of strategies for fraud protection and financial dispute resolution.

Responsibilities:

• Lead end-to-end projects related to fraud prevention, risk analysis, and chargeback/dispute processes;
• Ensure alignment between technical, operational, and business teams to execute projects with a focus on quality and deadlines;
• Act as a bridge between areas such as risk, engineering, customer service, and compliance, translating business needs into structured action plans;
• Map risks and opportunities, proposing continuous improvements in workflows, systems, and processes;
• Manage chargeback and dispute process benchmarks across different countries where we operate;
• Stay up to date on trends, tools, and regulations in the financial, banking, and digital payments sectors.

Requirements:

• Previous experience with projects focused on fraud prevention or chargeback processes;
• Knowledge of payment methods (cards, Pix, digital wallets, acquirers, sub-acquirers, card networks);
• Project management skills (timelines, scope, risks, and deliverables);
• Strong communication skills across various departments;
• Familiarity with anti-fraud solutions;
• Language: Advanced English.

Nice to Have:

• Experience with data;
• Language: Spanish.

EBANX offers:

• WAVES Program: Annual bonuses based on the company’s performance.
  
  
• Meal/Food Allowance: Credit provided on a flexible benefits card.
  
  
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
  
  
• EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
  
  
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
  
  
• EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family’s well-being.
  
  
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
  
  
• Life Insurance: Fully paid by EBANX.
  
  
• Transportation: Parking assistance or transportation vouchers, depending on your needs.
  
  
• EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year’s without affecting your vacation days.
  
  
• EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.
  
  
• Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.