Your day-to-day impact:
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Lead, guide, and develop the support and infrastructure analyst team by setting goals, conducting performance reviews, and fostering a collaborative, high-performance work environment;
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Manage task distribution and ticket flow, ensuring compliance with SLAs (Service Level Agreements);
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Act as an escalation point for complex technical incidents and problems, providing support and direction to the team;
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Oversee the administration and maintenance of the entire corporate IT infrastructure, including Azure, Google Workspace, networks (LAN, WLAN, VPN), firewalls, and cloud services (Microsoft 365, Azure AD, Google Workspace);
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Ensure the implementation and adherence to information security policies, such as access management, antivirus, firewalls, and backup routines;
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Administer laptop environments and Apple MAC and Windows devices'
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Manage the IT asset lifecycle, from hardware and software acquisition and installation to decommissioning;
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Manage devices using MDM tools such as JAMF and INTUNE;
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Develop and optimize IT processes and documentation to increase operational efficiency;
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Comply with standards and audits related to the ISO 27000 Information Security group;
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Manage meeting room devices, turnstiles, and facial recognition access systems (Hikvision line);
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Prepare reports and present performance indicators (KPIs) of the team and infrastructure health to management;
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Collaborate with other departments to understand their technological needs and propose innovative solutions;
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Manage relationships with IT vendors and service providers;
Must-haves to shine in this role:
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Solid experience in Corporate IT, Infrastructure, or Technical Support (Service Desk);
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Proven experience in a leadership or management role overseeing technical IT teams;
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Administration of Microsoft environments: Windows Server, Active Directory, GPO, DNS, and DHCP;
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Management of cloud-based email and collaboration platforms (Microsoft 365 and/or Google Workspace);
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Strong knowledge of computer networks (TCP/IP, routing, switches, firewalls, and Wi-Fi);
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Knowledge of information security routines (access management, corporate antivirus, backup, disaster recovery, vulnerability management);
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Experience with ticketing and incident management systems (e.g., ServiceNow);
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Excellent communication, leadership, and mentoring skills;
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Analytical and structured problem-solving ability;
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Proactivity and a results-driven mindset;
Bonus points if you have:
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Postgraduate degree or MBA in IT Management or related fields;
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Industry certifications (e.g., ITIL Foundation, Microsoft Azure/M365, CCNA, PMP);
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Experience managing budgets and negotiating with vendors;
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Advanced or fluent English for communication with international teams and vendors;