Payout Payments Partnership & Operations Specialist

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

At EBANX’s People team, you don’t just manage HR processes. You transform the ebankers’ experience by attracting, developing, and engaging exceptional people who strengthen our culture and drive the company’s growth. Every delivery combines strategy, empathy, and collaboration, making our work truly Out Of The Ordinary.

What your day-to-day will look like

• Act as the technical authority and innovation driver across the Payouts journey, translating operational bottlenecks and approval challenges into strategic opportunities to improve speed, scalability, and success rates.

• Serve as the primary Subject Matter Expert (SME) on payment authorization and performance, providing technical guidance and best practices to internal stakeholders, product teams, and external partners.

• Partner closely with Product and Engineering teams as the main Operations focal point, ensuring the technical roadmap addresses real conversion, scalability, and operational efficiency pain points.

• Lead initiatives to optimize the full payout lifecycle — from order origination to final payout confirmation — including refunds, splits, and transfers, with a strong focus on approval rates and processing efficiency.

• Develop and implement advanced analytical frameworks to monitor payout performance, fostering a data-driven decision-making culture across the organization.

• Represent EBANX’s operational expertise in external forums and strategic discussions with banks, acquirers, and infrastructure partners, reinforcing operational requirements and performance standards.

• Track and govern product deliveries that impact operations, ensuring requirements formalization, operational readiness, and early identification of technical or operational risks.

What you need to shine in this role

• Proven experience in payments, payouts, or financial operations, with strong exposure to authorization flows, transaction processing, and performance optimization.

• Solid technical and operational understanding of payment ecosystems, including integrations, partners, and processing infrastructures.

• Demonstrated ability to translate complex technical concepts into actionable business and operational improvements.

• Strong analytical and data interpretation skills, with experience building performance dashboards, KPIs, or monitoring frameworks.

• Experience collaborating cross-functionally with Product, Engineering, Operations, and external partners.

• Strategic thinking combined with hands-on execution, with the ability to prioritize initiatives that drive measurable performance gains.

Bonus points if you have

• Proven track record optimizing approval funnels and reducing operational or technical payment failures.

• Experience testing or implementing new payment technologies, processors, or infrastructure solutions.

• Innovation mindset with curiosity to explore alternative payout methods that reduce processing time and transaction costs.

• Background working with high-volume payment environments or fast-scaling fintechs.

• Exposure to data tools, SQL, BI platforms, or performance analytics solutions.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!