Project Coordinator

Job Overview:

The Project Coordinator will assist Project Management with the coordination of project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements.  The Project Coordinator will manage smaller projects as assigned.

 

Primary Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:

 

• Project Coordination
  • Provide operational support to Project Managers and Technical Service Managers during the lifecycle of projects assigned.
  • Keeps track of and provides feedback to operations team on all project milestones / tasks.
  • Set up and completion of tasks in Q360 regarding the operations team.

 

• Project Acceptance and Closure
  • Communicates and documents company needs, expectations, and satisfaction up to and until system(s) acceptance.
  • Assists project manager with delivery of O&M’s and closing documents.
  • Submits task for required billing.

 

• Production
  • Ensures a minimum chargeability of hours worked is 65%.
  • Completes primary duties and responsibilities within the budgeted time allotments or agreed upon timeframes, and without significant errors.
  • Provides feedback to facilitate improvements to the systems integration process.
  • Safeguards and documents equipment and materials assigned to projects in accordance with company policies.

 

• Planning and Scheduling of Installation and Subcontracting Activities
  • Maintains current job plans and specifications.
  • Coordinates the procurement of equipment, materials, supplies, and services; controls timely delivery to job site.
  • Oversees maintenance of project files, records of job status, job changes, material flow and other control records and assigns and directs the preparation and processing of reports for internal and external use.
  • Attend project kickoff meetings, and progress meetings.
  • Create Submittal package and resubmit as needed with changes.   Submittals will be sent to customer by the project manager, but both the PM and PC should track progress.
  • Maintain project documentation as well as update Q360 (including but not limited to: submittals, permits, RFI’s, change orders, project updates, SOW, etc…)
  • Maintain Customer / in-house records & communications.

 

• Quality Assurance and Customer Satisfaction
  • Deliver and maintain strong relations with customers with direct interaction with focus on improving customers’ perception of on-time delivery, quality, responsiveness, problem-solving and service.
  • Develops a relationship with the Customer’s key decision maker.
  • Walks or virtually inspects job site to ensure quality installation and project plan implementation.
  • Responsible for customer satisfaction and troubleshooting related to assigned projects.

 

• Job Status and Cost Monitoring
  • Monitors and analyzes project financial reports to assure cost control and to project profitability.
  • Provides information required for monthly job billing.
  • Monitors other reports and works with various management tools to define or predict project problems and to formulate a plan for troubleshooting problems.
  • Formulates plan of action to remedy project problem and implements the plan to assure project profitability and customer satisfaction.

 

• Internal Communication
  • In accordance with Company policies and procedures, effectively coordinates resources with the project team. 
  • Utilizes General Foreman as the primary communication conduit for technical questions, verifications, and issue reporting.
  • Completes all required documentation accurately and within expected time frames.  This includes but may not be limited to: project handbooks, Company’s CRM, and timekeeping. 
  • Assists through the change order process through assurance that any scope, schedule, cost or change of terms are handled in accordance with ECC change order procedures.
  • Be solution-focused by providing communication to Lead Tech with potential resolution. 

 

Required Knowledge, Skills and Ability 

• Excellent written and verbal communication skills.
• Ability to read, understand, and act upon a written Scope of Work or Work Narrative.
• Familiarity with system installation. 
• Proficiency of programs such as MS Office Products.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Capable of working independently, without direct supervision or guidance, as well as in a team environment.
• Must be solution-focused, forward-thinking and organized. 
• Must be personable, possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
• Aptitude and desire to learn new technologies as they are introduced to the Company.
• Highly adaptable to change.
• Ability to present self in a professional manner and positively represent the company image.
• Ability to work long hours, evenings, weekends, holidays and overtime as required by the job.

Required Education and/or Work Experience

• HS Diploma or GED
• 2+ years in a customer-facing, customer service role.
• OSHA training.

 

Preferred Education and/or Work Experience

• Associates Degree or equivalent work experience.  

• 2+ years of experience managing projects.

 

Motor Vehicle Requirements

• Valid driver’s license.
• Proof of vehicle insurance is required for those who may drive a personal vehicle for business.

 

Why Join Us

• • • Health, Dental, Vision, and Life Insurance
    • Employer paid Short term and long-term disability Insurance
    • 401K with 4% match
    • FSA and LSA
    • PTO
    • Growth opportunities in a fast‑advancing healthcare technology division
    • Meaningful work improving patient safety, communication, and care efficiency
    • A fun and inclusive culture
    • Laptop/tech provided
    • Cell phone stipend
    • ECC merch stipend twice a year
    • Every Friday is payday!