Installation Technician

Job Overview:

The Installation Technician performs all tasks under the direct supervision of a Lead Installation Technician or General Foreman and is primarily responsible for the accurate and efficient installation of simple to complex electronic systems. 

Primary Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:

• Equipment Installation
  • Through education and practice, develops an understanding of industry wiring and installation standards and practices.
  • Installs system racks and perform on-site staging of equipment delivered.
  • Properly labels equipment and field cabling in accordance with Technical Standards.
  • Performs installation tasks such as cable placement and termination.
  • Maintains a debris-free workspace.

• Customer Service
  • Serves as the face of the organization to best represent the ECC brand and reputation; properly greets and interacts with customers in a courteous, respectful, and professional manner.
  • Presents self in a professional manner and positively represents the company image.

• Internal Communication
  • Utilizes Lead Tech as the primary communication conduit for technical questions, verifications, and issue reporting.
  • Completes all required documentation accurately and within expected timeframes. This includes but may not be limited to As-Builts, and timekeeping. 
  • Recognizes change order opportunities and job-related issues.
  • Be solution-focused by providing communication to Lead Tech with potential resolution.

• Technical Standards
  • Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
  • Maintains proper tools, materials and test equipment to sustain the highest technical quality possible within the constraints of strong financial management.
  • Maintains accurate on-site installation supplies and materials inventory levels to ensure adequate availability for installations.

• Additional Responsibilities
  • Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly report unsafe work conditions to supervisor.
  • Ensures proper PPE is worn based upon working conditions.
  • Cultivates positive working relationships within and across departments.
  • Engages in behaviors that foster a healthy work environment and company culture.
  • Presents self in a professional manner and appropriately represent the Company image.
  • Adheres to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the Company.

Required Knowledge, Skills and Ability 

• Basic understanding of blueprints and drawings.
• Basic knowledge of hand and power tool usage and safety.
• Basic understanding of mounting and rigging concepts.
• Understand installation methods that apply to plumb, level, and square.
• Strong mechanical aptitude.
• Familiarity with programs such as MS Word, Excel, Outlook and CMR.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Capable of working independently as well as in a team environment.
• Must be solution-focused, forward-thinking and organized.
• Must be personable, and possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
• Aptitude and desire to learn new technologies as they are introduced to the Company.
• Highly adaptable to change.
• Ability to present self in a professional manner and positively represent the company image.
• Ability to work long hours, evenings, weekends, holidays, and overtime as required by the job.

Required Education and/or Work Experience

• High School Diploma or GED.
• OSHA 10 or achievement thereof within 90 days.

Motor Vehicle Requirements

• Valid driver’s license.
• Proof of vehicle insurance is required for those who may drive a personal vehicle for business.

 Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Such requests should be made in writing to the position’s supervisor and/or Human Resources.  All requests shall require review by the Human Resources department.

• Ability to communicate and interact verbally, both in person and over the phone.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Ability to travel overnight, up to 100% of the time.
• Ability to travel to work locations nationally and possibly internationally.
• Ability to use personal computers, basic scanning devices, smart phones and professional tablets effectively; aptitude to learn new technologies as they are introduced to the company.
• Visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.

• Ability to climb, stoop, bend, kneel, crouch, lift, push and/or pull, frequently.

• Ability perform activities such as operate power tools, equipment including lifts, scaffolding.

• Ability to work with hazards and a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, etc.