Manager, Global Sales Operations

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

You will make an impact: 

The Manager of Global Sales Operations will be responsible for leading and optimizing the sales operation’s function, ensuring the effective use of sales technology, including Salesforce.com, and driving sales process improvements and sales enablement initiatives. This role will also be responsible for weekly, monthly and quarterly reporting as outlined by the CBO to provide transparency and monitoring of the success of the department. This role will play a critical part in supporting the global sales team to achieve revenue goals and enhance overall sales productivity and reporting.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. 

Your day to day: 

• Sales Technology Management:
  o    Oversee the administration, optimization and hygiene of Salesforce.com and own sales related technologies such as Gong and Hubspot utilized by the company.  Evaluate the effectiveness and usage across the company and enhance workflows to ensure desired outcomes met and maximize ROI
  o    Ensure data integrity and accuracy within the CRM system
  o    Collaborate with IT and other departments to integrate sales tools and technologies where desired
  o    Perform ongoing evaluation of sales technologies entering the market
• Sales Process Optimization:
  o    Develop and implement efficient sales processes and workflows
  o    Identify areas for process improvement and drive initiatives to drive sales pipeline growth, productivity and forecasting predictability
  o    Monitor and analyze sales metrics to identify trends and areas for improvement
  o    Create, update and maintain needed reporting structures to facilitate transparency and monitor the progress of the department in relation to its goals and objectives
• Sales Enablement:
  o    Design and deliver sales training programs to enhance the skills and knowledge of the sales team
  o    Develop sales collateral, tools, and resources to support, enhance and improve the sales process
  o    Collaborate with marketing, proposals and solution consulting teams to align sales and marketing strategies
• Strategic Planning:
  o    Collaborate with senior leadership to develop and implement departmental strategic planning
  o    Provide insights and recommendations based on data analysis to support strategic decision-making
  

Take the first step towards your dream career. Here is what we are looking for in this role. 

Qualifications:  

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field and/or equivalent work experience preferred
• 5+ years of proven experience in sales operations, sales enablement, or a similar role in a life science company preferred
  
• Excellent analytical and problem-solving skills
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
  
• Strong knowledge of Salesforce.com and other innovative sales technologies such as Gong, Hubspot, Microsoft Office suite

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical is a winner of the 2023 Top Workplaces USA national award! We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. See all the details here: https://topworkplaces.com/company/eclinical-solutions/

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.