IT Assistant Manager

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The IT Assistant Manager will be primarily responsible for supporting all eClinical Solutions systems hosted in the eCS India office, eCS Cloud Environments and providing support to eClinical employees globally. Activities include daily system administration, user access management & administration, reporting on service & support metrics, ensuring compliance with current policies/procedures, and other duties as required.

KEY TASKS & RESPONSIBILITIES

• Maintain and support the company’s computing systems including desktops, laptops, mobile devices, and networking.
• Oversee the development and maintenance of user workstation
• Work and coordinate with the IT Systems Engineering team on application
• Research and recommend best practices, security measures, performance enhancements and software/hardware solutions.
• Ensure compliance with eClinical Solutions/industry quality standards, regulations, guidelines, and procedures.
• Monitor service requests and respond immediately to security or usability
• Daily “team huddles” to prioritize daily activities
• Weekly review of service requests
• Monthly Reporting and review of service metrics
• Prepare and maintain appropriate documentation (work instructions, FAQs, ).
• Daily supervision of technical resource(s) will be required.
• Other duties assigned

Education/ Experience:

• Bachelor’s degree in computer science, Information Technology or a related discipline, or equivalent combination of working experience/education preferred
• 10+ years of experience as an IT or Systems Support Engineer for a technology company, preferably with a distributed software application deployed in a SaaS model and within a highly regulated environment preferred (Biotech preferred).

Professional Skills:

• Exceptionally demonstrated abilities in providing 2nd/3rd level technical support, helping to troubleshoot and resolve problems
• Exceptional Microsoft system administration and troubleshooting skills with Windows 10/11,
• SharePoint/Teams, and Apple/Mac experience a plus
• Proven administrative experience with Microsoft Office 365, Azure and/or Amazon AWS is required
• Extremely thorough understanding of Active Directory, GPOs, DNS, SFTP, WSUS and/or SCCM services
• Proven experience with Single Sign-On, ADFS and Multi-Factor Authentication solutions
• Exceptional understanding of web technologies, including servers, performance, security, encryption and Microsoft IIS setup and configuration
• Experience with PowerShell and demonstrated ability to automate administrative tasks by writing, deploying and executing scripts
• Proven experience with configuring and maintaining firewalls, routers, switches, wireless access points and other network infrastructure
• Extensive experience managing and deploying end point security solutions
• Proven experience utilizing monitoring tools to identify in real-time problems in the entire application stack as well as the infrastructure, working with both internal and external resources to resolve them in a timely manner

Technical Skills:

• Proficient with Microsoft Office Suite or related
• Professional certifications (Microsoft, Amazon, CompTIA, Okta, ) are highly preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.