Technical Writer

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

You will make an impact:

The Technical Writer develops clear, accurate, and user-centric documentation that supports successful adoption of the elluminate platform. Working closely with product managers, engineers, and subject matter experts, this role translates complex product functionality and workflows into practical, task-based documentation. Technical Writers actively explore and test the product to validate documentation and ensure accuracy. Documentation is delivered primarily through the elluminate Help Center and evolves alongside frequent product releases and enhancements in a fast-paced SaaS environment.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.

Your day to day:

• Research, write, edit, and maintain product documentation for the elluminate platform, primarily delivered through the elluminate Help Center.
• Create a variety of documentation formats including help articles, user guides, quick reference materials, workflow documentation, video scripts, and instructional content.
• Collaborate with product managers, engineers, subject matter experts, and GEL team members throughout the product development lifecycle, while independently exploring the product to understand functionality, workflows, and upcoming enhancements.
• Test and validate documented workflows within the product to ensure accuracy and usability.
• Translate complex product functionality and workflows into clear, concise, task-based documentation that supports multiple user personas.
• Develop documentation that explains feature functionality, practical use cases, and best practices for how workflows support successful product adoption.
• Organize and structure documentation to ensure content is intuitive, searchable, and optimized for AI-assisted knowledge discovery.
• Maintain consistency in terminology, tone, and structure across all documentation, adhering to established documentation standards and style guidelines.
• Ensure documentation is updated in alignment with product releases, enhancements, and workflow changes in a fast-paced, iterative development environment.
• Conduct periodic audits to ensure documentation accuracy, completeness, and relevance.
• Gather feedback from users and internal teams and use documentation analytics to continuously improve content quality while advocating for the user experience.
• Leverage AI-assisted tools to support documentation workflows, including research, content structuring, and content optimization.
• Partner with GEL team members, including content developers, technical writers, and training specialists, to develop supporting content such as documentation, visuals, and multimedia.
• Build functional knowledge of elluminate workflows and capabilities to develop subject matter familiarity over time.

Take the first step towards your dream career. Here is what we are looking for in this role.

Qualifications:

• Bachelor’s degree or equivalent work experience preferred
• Proven experience as a Technical Writer or similar documentation-focused role
• Experience working within SaaS, technology, healthcare, or regulated industries preferred
• Excellent writing and editing skills, with a keen eye for detail
• Strong writing, editing, and proofreading skills with a high level of attention to detail
• Strong ability to quickly learn complex software systems and document multi-step product workflows in clear, user-focused guidance
• Strong organizational skills with the ability to structure large volumes of information clearly and logically
• Strong time management skills with experience managing multiple documentation deliverables in a release-driven SaaS environment
• Proficiency with standard documentation and productivity tools such as Microsoft Office, Adobe Acrobat, or comparable software
• Familiarity with documentation platforms and content management systems such as Zendesk, Confluence, or similar tools
• Familiarity with AI-assisted productivity tools such as ChatGPT, Microsoft Co-Pilot, Grammarly, or similar technologies to support research, drafting, or content refinement preferred
• Familiarity with markup languages such as HTML or XML preferred
• Experience working within Agile or iterative software development environments preferred

*Applicants should provide writing samples or a portfolio demonstrating technical documentation they have authored, such as help center articles, user guides, or workflow documentation

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.